Keolis, Europe’s reference public transport operator

Keolis, with operations in 8 European countries, in Algeria, in Australia and in Canada, operates passenger transport systems on behalf of Public Transport Authorities*, providing them with high quality and efficient services at optimum cost.

Your IT Department Ltd were approached by Keolis’ Nottingham office to assist with some minor technical issues with the computer systems.  Because response and willingness to help we have been chosen to provide support for at least 6 months while Keolis work on the Tram Link in Nottingham.

Janine Holmes – Project Administrator says ”

Simon Cox and the Team at Your IT Department gave outstanding customer service from the first point of contact.  We received help and advice by phone, email and visits to the office. It is very comforting to have complete piece of mind that should anything with our computer equipment go wrong, we have excellent local support.

They have a pricing contract that suited our requirements.  Your IT Department constantly goes out of their way to resolve any technical issues we have, which has proven even greater value for money.

Experience in the past with IT Support services has varied between those who treat you as inferior and make you feel stupid if you do not know terminologies or resolutions for what they regard as the simplest problems. Others are only fluent in computer jargon and are not able to communicate effectively or willing to make site visits.

Simon strikes me as a very knowledgeable IT technician who is also very personable and able to explain issues plainly and clearly without making you feel foolish.”

Your IT Department has launced new all inclusive IT support

Server support starting from £99.99 +VAT per month.  Aswell as providing a professional and proactive IT support service, our prices include Business Broadband, Web Hosting, AV and Spam Filtering plus much more.

see more info @ http://your-itdepartment.co.uk/index.php/managed-it-support-offer/

Refer business to Your IT and receive £100.00!*

Referrals are a vital in building business relationships, and our partnerships provide our customers with a network of business service that can help their business as their needs change.  If you provide complementary technology or business related services, why not explore this partner opportunity and get extra benefits from your business contacts.

Do you know anyone that may need IT support?

We pay £100.00 for any recurring monthly business referral that you send us that turns in to a qualified opportunity.  There is no limit to the number of leads you can send us, give us 5 leads get £500.00, give us 20 leads get £2000.00.

Anyone can refer business to us, just send an email with the details to sales@your-itdeparment.co.uk and if it turns in to an appointment we will pay £100.00.

If this then turns in to a customers then you will receive 10% of the monthly recurring revenue for 24 months,  For example if we sign up a £1000.00 per month customer then you will receive £2400.00 over 2 years plus £100.00 referral fee.

Joining the referral partner scheme is easy and free, and is a great way of earning extra revenue while helping your contacts benefit from a better IT support service and more reliable IT systems.

Program Benefits:

• Partner with a national provider of IT Services and Solutions for small businesses.
• Generous one-time and residual compensation for referrals who become new Your IT clients. Referral fees accrue quickly and scale with quantity. They are paid each quarter and can be used, as you wish, towards clients, employees or as an additional on-going income stream.
• Cross and co marketing opportunities.

* Paid if the referral turns into a qualified opportunity

Interested in finding out more?

go to http://your-itdepartment.co.uk/index.php/partners/referral-partners/

Your IT Dept. is pleased to announce Ford-Mainwairing Ltd has chosen us to provide ongoing support and maintenance for their IT systems.

Ford-Mainwaring Mechanical and Electrical Engineers Limited is a family run business with over 40 years of experience in the construction industry and is now part of The Bowden Group. 

See more info: www.fordmainwaring.co.uk

If you would like to know how Your IT Dept could help your business then please call 01158 220 200 or email sales@your-itdepartment.co.uk

Your IT Department Ltd has today officially launched it’s OnDemand Support Pass service.  This service provides businesses with access to an IT support team when needed without the need to pay large up front fees or get tied into annual contracts.

New customers will benefit from £200 worth of OnDemand credit on their account once registered, and best of all its free of charge to register.

Register now at http://your-itdepartment.co.uk/index.php/what-we-do/ondemand-support-pass/

We have found a brilliant article on the PC world magazine website, showing you some of the best business applications available for the Iphone.

We find the iphones to invaluable in helping us communicate with our customers and still be productive when away from the office.  Have a look a these apps, and you will see just how powerful the iPhone is.

http://www.pcworld.com/businesscenter/article/169587/top_10_musthave_iphone_business_apps.html

Twitter’s site crashed on Thursday at about 3pm BST due to a “denial of service” attack – thousands of remote-controlled virus-infected PCs trying to contact the site. Though the site came back up after an hour, the company said it was “continuing to defend against and recover from this attack”.

As a result lunch plans, breaking news, links to obscure web pages, news about your cat, the thoughts of celebrities, and wondering on Twitter why your tweets aren’t appearing – all had to be put on hold. The loss will have been felt most keenly in London, which Twitter’s co-founder and chief executive Evan Williams revealed on Wednesday has more Twitter users than any other city in the world. The company’s status blog says that: “We are defending against a denial-of-service attack, and will update status again shortly.”

Denial-of-service attacks – also known as DDOS attacks, for distributed DOS – happen when the controllers of “botnets” consisting of many thousands of virus-compromised Windows PCs decide to target a site. In the past banking, gambling and news sites – and even Google – have been the target of DDOS attacks. The attacks use the electronic equivalent of ringing the site’s doorbell and running away: the targeted site’s server wastes its resources answering the call. In a typical DDOS attack, there may be millions of such fake approaches. The aim is often to blackmail the site: sometimes the owners are told that unless they make a payment, the attacks will continue. Gambling sites have often suffered DDOS sites ahead of major sports events, and been warned that the same will follow when the event happens – their key time for bets – unless they pay protection money.

Whether that is the aim of this attack on Twitter is not known: the status blog, updated at 3.40pm BST, gives no other details. Twitter has become one of the fastest-growing social networking sites in the world. In an interview on the BBC’s Newsnight program on Wednesday night, Evan Williams said that the UK had the second-largest user base after the US, and that London has more users than any other city in the world – even ahead of San Francisco, Twitter’s home town.

The UK is reckoned to have about 2.4 million Twitter users according to a recent Ofcom report, though its explosive growth may mean that even that figure is out of date. DDOS attacks have become relatively commonplace online, but this is believed to be the first time that Twitter has been targeted.

As companies get larger and more geographically distributed, they can handle such attacks because their servers are remote from each other. Twitter however is still comparatively small, with most of its resources in the US.

Article from the Guardian http://www.guardian.co.uk/technology/2009/aug/06/twitter-data-computer-security

Graham Chapman, Deputy Leader, Nottingham City Council has published this interesting article outling the reasons why Nottinghmam needs the WPL.

From the telegraph – http://www.telegraph.co.uk/news/uknews/road-and-rail-transport/5971031/Car-park-charges-why-Nottingham-needs-the-Workplace-Parking-Levy.html

We are pleased to announce that Hallam Plastics Ltd have again renewed their IT support contract with Your IT Dept. 

As the UK’s first and foremost Structural Foam Moulder, Hallam can demonstrate an enviable track record stretching back 35 years, providing creative thermoplastic solutions to some of the biggest players in a wide range of industrial sectors.

See more about Hallam Plastics Ltd at www.hallamplastics.co.uk