Keolis choose Your IT Department Ltd
Tuesday, February 16th, 2010Keolis, Europe’s reference public transport operator
Keolis, with operations in 8 European countries, in Algeria, in Australia and in Canada, operates passenger transport systems on behalf of Public Transport Authorities*, providing them with high quality and efficient services at optimum cost.
Your IT Department Ltd were approached by Keolis’ Nottingham office to assist with some minor technical issues with the computer systems. Because response and willingness to help we have been chosen to provide support for at least 6 months while Keolis work on the Tram Link in Nottingham.
Janine Holmes – Project Administrator says ”
Simon Cox and the Team at Your IT Department gave outstanding customer service from the first point of contact. We received help and advice by phone, email and visits to the office. It is very comforting to have complete piece of mind that should anything with our computer equipment go wrong, we have excellent local support.
They have a pricing contract that suited our requirements. Your IT Department constantly goes out of their way to resolve any technical issues we have, which has proven even greater value for money.
Experience in the past with IT Support services has varied between those who treat you as inferior and make you feel stupid if you do not know terminologies or resolutions for what they regard as the simplest problems. Others are only fluent in computer jargon and are not able to communicate effectively or willing to make site visits.
Simon strikes me as a very knowledgeable IT technician who is also very personable and able to explain issues plainly and clearly without making you feel foolish.”