Keolis, with operations in 8 European countries, in Algeria, in Australia and in Canada, operates passenger transport systems on behalf of Public Transport Authorities*, providing them with high quality and efficient services at optimum cost.

Your IT Department Ltd were approached by Keolis’ Nottingham office to assist with some minor technical issues with the computer systems.  Because response and willingness to help we have been chosen to provide support for at least 6 months while Keolis work on the Tram Link in Nottingham.

Janine Holmes – Project Administrator says ”

Simon Cox and the Team at Your IT Department gave outstanding customer service from the first point of contact.  We received help and advice by phone, email and visits to the office. It is very comforting to have complete piece of mind that should anything with our computer equipment go wrong, we have excellent local support.

They have a pricing contract that suited our requirements.  Your IT Department constantly goes out of their way to resolve any technical issues we have, which has proven even greater value for money.

Experience in the past with IT Support services has varied between those who treat you as inferior and make you feel stupid if you do not know terminologies or resolutions for what they regard as the simplest problems. Others are only fluent in computer jargon and are not able to communicate effectively or willing to make site visits.

Simon strikes me as a very knowledgeable IT technician who is also very personable and able to explain issues plainly and clearly without making you feel foolish.”

Your IT network as an integral part of your business
If your company’s IT infrastructure is a key aspect of your business, it needs to be in tip-top shape 24 hours a day, seven days a week to ensure that your business runs smoothly as it should. You don’t want to have your business’ workstations and servers crash at a critical moment when information is needed most. You don’t want your customers to feel underserved just because your company’s network is inaccessible.

How your business will benefit from remote IT monitoring
Businesses that are heavily dependent on their IT systems but do not have the resources to have a dedicated in-house IT support team monitor their systems round the clock should ultimately consider outsourcing. Remote IT support is a convenient, efficient and affordable way to maintain your company’s IT system. With this type of support, your business shouldn’t need any additional personnel just to monitor the company’s network and workstations all the time.

Through remote IT monitoring, your system’s operations will be monitored and can be fixed when the need arises. Deleted files can be retrieved, application software can be installed, application errors can be fixed, and restoring connectivity between computers and other hardware within your company’s network can be conducted.
Remote IT monitoring specialists routinely check your systems from a remote location outside your company’s premises. Whenever they spot a problem on your network, they can work on resolving the problem without having to go to your office to tinker with your hardware. This can save your company significant amounts of time and money while allowing your company to focus on business concerns.

With today’s modern networking technology, virtually every conceivable means of remote accessing a computer is possible. When implementing a remote IT monitoring system, the IT services company installs a client application on your business’ servers and other computers. Once installed, the program will then allow the IT service provider’s technicians to access your company’s servers and workstations, and monitoring software can also be installed which can provide the IT service provider real-time status reports and messages in case of system downtime or critical failures. The software can also spot potential problems within your network before they happen, and alert the IT support provider’s technicians.

When a technical problem is detected, the technical support team of your remote IT service provider will troubleshoot the problem without having to physically go to your office through the connection that has been installed between your network and the service provider’s own systems.

With this set up, your company can take care of your core business without having to worry too much about your IT infrastructure. With a reliable remote IT monitoring service provider, the burden of having to check up on your IT infrastructure will be taken off your back. And because your systems are constantly being monitored, problems will be taken care of even before you realize your system had one.

So if your company’s IT network is critical to your business’ operations, for your peace of mind, it’s time you explored the benefits of outsourced remote IT support and monitoring services.