Don’t pay to fix your IT problems anymore

A surprising statement from an IT support provider I know.  But that’s one of the many reasons why we are different, we believe that IT should be reliable, dependable and allow your business to grow.

World Class Service Guarantee

We guarantee that your Servers will be up 99.99% of the time, and that you will get instant response from our dedicated IT support staff.For every 00.01% of server downtime and for every minute it takes us to response to a support request we pay you, this ensures that we are working tirelessly to keep your systems reliable, and using the most efficient methods to provide support.

Price Guarantee

We also guarantee to provide lower IT service costs than our competitors, using our unique costs savings methods our customers have reduced their technology costs by thousands of pounds per year, all while getting a world class service.

We don’t profit from IT failures like most IT providers, our customers employ us to prevent problems, and keep their IT systems running smoothly.  If your IT systems fail then we lose money just like you do.

We guarantee to keep your systems up and running by placing strict service guarantees on ourselves.  Our service is about providing the most efficient IT support services around.  

If you are interested in learning more about our services email support@your-itdepartment.co.uk or call 01158 220 200

There’s never been a better time to save on your business telecoms:

• Calls from less than 1p per minute
• Lines maintained by open reach engineers
• No need to change your number or equipment
• Seemless Transfer
• Award Winning Customer Service

With Your IT you can save up to 15% on your business line rental and up to 87% on call charges compared to BT. Cheaper business telecoms does not mean reduced service quality.

Send a copy of your Bill to support@your-itdepartment.co.uk and we will send you a full cost savings analysis

Research by IDC shows that up to 40% of employee Internet access is non-work related

Your IT WebMonitor boosts employee productivity by giving you complete internet access control to monitor what users are  and downloading in real-time.

Why Monitor Web Traffic

• Increase productivity by managing your employees’ web browsing habits
• Protect the network from dangerous downloads in real-time
• Reduce cyberslacking – time wasted by employees online
• Effectively enforce an Internet Usage Policy
• Prevent data leakage through socially-engineered websites
• Benefit from multiple scanning engines to ensure that downloads are free of viruses and other malware.

Call 01158 220 200 for a free trial

Our customers know all to well that we like to monitor and measure all aspects of our service.  For over 9 months we have consistently surveyed our customers after every service ticket to ensure that we are providing a first class level of customer care.

Customer Satisfaction Scores

Problem Understanding                    4.75 out of 5

Response Times                                    4.65 out of 5

Resolution Times                                  4.65 out of 5

Overall Satisfaction                              4.70 out of 5

Keolis, Europe’s reference public transport operator

Keolis, with operations in 8 European countries, in Algeria, in Australia and in Canada, operates passenger transport systems on behalf of Public Transport Authorities*, providing them with high quality and efficient services at optimum cost.

Your IT Department Ltd were approached by Keolis’ Nottingham office to assist with some minor technical issues with the computer systems.  Because response and willingness to help we have been chosen to provide support for at least 6 months while Keolis work on the Tram Link in Nottingham.

Janine Holmes – Project Administrator says ”

Simon Cox and the Team at Your IT Department gave outstanding customer service from the first point of contact.  We received help and advice by phone, email and visits to the office. It is very comforting to have complete piece of mind that should anything with our computer equipment go wrong, we have excellent local support.

They have a pricing contract that suited our requirements.  Your IT Department constantly goes out of their way to resolve any technical issues we have, which has proven even greater value for money.

Experience in the past with IT Support services has varied between those who treat you as inferior and make you feel stupid if you do not know terminologies or resolutions for what they regard as the simplest problems. Others are only fluent in computer jargon and are not able to communicate effectively or willing to make site visits.

Simon strikes me as a very knowledgeable IT technician who is also very personable and able to explain issues plainly and clearly without making you feel foolish.”

Here are the things that you absolutely have to do after you have turned on your brand new PC and set up your Internet connection for the first time.

Install the Right Antivirus Software
Most desktop computers nowadays come along with a free trial version of an affiliate antivirus software provider, but this usually only lasts thirty days. Afterwards, your computer could be prone to many corruptive programs. If you do not have the means to buy the full version immediately after you have set up your new computer system, or if you are not too fond of the antivirus program, then we suggest you scrap it and install a powerful free antivirus program like Microsoft Security Essentials, which is available for a free download on the official Microsoft website. The antivirus program can protect computers from the major known threats, and a good antivirus solution can even safeguard against new ones. AVG is also a good alternative.

Uninstall the Applications You Don’t Want
Just because some applications came with your computer does not mean that you have to keep them. If you do not plan on using some of those programs, then uninstall them. Do not let them clutter up your hard drive and take up precious memory space. Include, but only if you choose, free trial applications and e-mail or network set-up programs.This could take quite a while, depending on how many applications you wish to take out, how big those files are and how embedded they are into your computer system.
Be very careful when you are doing this task. Take a good long look at the applications listed on your Add/Remove Programs portion of the Windows Control Panel. Do not remove any program you think you might need in the future. This is not yet the moment for getting completely miserly with your disk space.

Run Windows Update
If the icon does not automatically pop up on your task bar then manually visit the Windows Update URL and install all of the current Windows patches. Set up your PC to receive automatic updates. This way, you can ensure that your computer system will always be updated and relatively secure.
This process may also take a while and require a number of reboots.

Download Microsoft Office
This is the heart of every PC. You will most likely be doing the bulk of your work in at least one of the software compilation’s major applications such as MS Word, Excel, or PowerPoint. If your PC came with a trial version of the MS Office Suite then it is highly recommended that you buy the full version as soon as possible. If you cannot or do not have the means to purchase it, then you can consider comparable free downloadable office suites such as OpenOffice.

Download a Good Internet Browser
Sticking with Internet Explorer is fine but there are other options out there. Both Firefox and Google Chrome make for faster, more customizable alternatives to the PC’s default Web browser.

Check Input-Output Compatibility
After covering all the basic software configurations, see if your Windows desktop computer has a digital output that is better than the standard VGA (15-pin) output. If this is the case, look for the corresponding input on your monitor and buy the right cable. You will find your monitor displaying better picture resolution because of the input-output compatibility.

IT support has become a necessity now more than ever. Outsourced support for small businesses saves companies time and money, while allowing them to benefit from a reliable IT infrastructure. One of the services that a good IT solutions provider offers to small businesses is remote IT monitoring which takes care of businesses’ IT systems from a remote location.

Your IT network as an integral part of your business
If your company’s IT infrastructure is a key aspect of your business, it needs to be in tip-top shape 24 hours a day, seven days a week to ensure that your business runs smoothly as it should. You don’t want to have your business’ workstations and servers crash at a critical moment when information is needed most. You don’t want your customers to feel underserved just because your company’s network is inaccessible.

How your business will benefit from remote IT monitoring
Businesses that are heavily dependent on their IT systems but do not have the resources to have a dedicated in-house IT support team monitor their systems round the clock should ultimately consider outsourcing. Remote IT support is a convenient, efficient and affordable way to maintain your company’s IT system. With this type of support, your business shouldn’t need any additional personnel just to monitor the company’s network and workstations all the time.

Through remote IT monitoring, your system’s operations will be monitored and can be fixed when the need arises. Deleted files can be retrieved, application software can be installed, application errors can be fixed, and restoring connectivity between computers and other hardware within your company’s network can be conducted.
Remote IT monitoring specialists routinely check your systems from a remote location outside your company’s premises. Whenever they spot a problem on your network, they can work on resolving the problem without having to go to your office to tinker with your hardware. This can save your company significant amounts of time and money while allowing your company to focus on business concerns.

With today’s modern networking technology, virtually every conceivable means of remote accessing a computer is possible. When implementing a remote IT monitoring system, the IT services company installs a client application on your business’ servers and other computers. Once installed, the program will then allow the IT service provider’s technicians to access your company’s servers and workstations, and monitoring software can also be installed which can provide the IT service provider real-time status reports and messages in case of system downtime or critical failures. The software can also spot potential problems within your network before they happen, and alert the IT support provider’s technicians.

When a technical problem is detected, the technical support team of your remote IT service provider will troubleshoot the problem without having to physically go to your office through the connection that has been installed between your network and the service provider’s own systems.

With this set up, your company can take care of your core business without having to worry too much about your IT infrastructure. With a reliable remote IT monitoring service provider, the burden of having to check up on your IT infrastructure will be taken off your back. And because your systems are constantly being monitored, problems will be taken care of even before you realize your system had one.

So if your company’s IT network is critical to your business’ operations, for your peace of mind, it’s time you explored the benefits of outsourced remote IT support and monitoring services.

In a computer network, latency is defined as the time of delay for a response within that same network or from a single computer unit. It is compared to a “reaction speed” in living things, such as how long it takes for a person to respond when you call their name. It can be called different names, such as lag or delay time, and those wouldn’t be too far off the mark.

Latency is a function of both hardware and software of computers and their networks. Where bandwidth is used to describe the capacity of a computer to quickly access the Internet, latency is more about what happens within a network. The scope focuses more on the local area, and less about delays when accessing the greater worldwide network.

Several things contribute to latency. Older, less up-to-date computers will feature slower working processes, both on a software computing level and a physical, hardware level. The same goes for network peripherals, such as server devices, routers, and switches that may not be up to the latest standards on the market.

Latency is also a way to describe the delay it takes for an individual computer to get the job done. An old measure of latency was how quickly a computer can boot – the faster it takes for all start-up programs to load, the lower the latency.

It goes without saying that keeping latency low on a network can be critical. For some industries, keeping the latency low makes a big difference. Music recording studios, for example, often need precise, pinpoint timing when they perform elaborate sound editing and post-recording production work. They need to ensure that no gaps, delays or skipped beats take place, because such mistakes can be disastrous to the final product. Film editing is another example, as a glitch in a system can cause lost content, or can end up damaging the work put into the project.

For other situations, latency may not be an obvious problem, but can be over time. A computer routinely stores and caches data as its operators go about their work. In due time, without proper maintenance, a network of computers will slowly be bogged down by the amounts of information it needs to handle and process. Issues can spring up as a result of unnecessary files, or perhaps a failure to defragment the hard drive, and can slowly eat away at the machine’s ability to perform at its peak potential.

IT support firms can help inspect and refine a network, helping keep latency low and efficiency high. For example, they can retool old software, such as outdated operating systems and work utilities used years ago. A sharp IT firm can replace these with newer versions, helping keep systems current and quick. A system cleanup for a company’s computers can also be an invaluable service – removing or replacing executable software that eats up the computing time of a PC will contribute to overall performance.

As latency is sometimes caused by hardware, some solutions can be found for that as well. Replacing old or refurbished network tools can be an answer, as routers, LAN systems and other peripherals can be the factors holding back the fastest potential speeds that may be achieved by a given network.

The result of keeping latency in check can be felt when compared to how it was previously. Much time and money can be spared by taking on top experts to retool and readjust existing hardware, especially when compared with the cost of establishing new networks from the ground up.