Sam Hewson provides a childminding service for the carlton and mapperly areas of Nottingham.  Sam made the huge step from working as a teaching assistant for over 11 years to becoming an ofsted registered childminder.

To help Sam attract new customers we developed a basic webpage – www.samhewson.co.uk thats provides vistors with a real insight into the services offered.  We then provided some Search Optimisation Services (SEO Services) so that Sam’s services could be found in google when people search for childminders in carlton nottingham.

The SEO services have provided Sam with a number of quality enquiries that have developed into customers and places are going fast.

For more information on our online marekting services and Search Engine Optimisation services in Nottingham call 01158 220 200

Your IT Department Ltd has completed the installation of a Voice over IP phone system for Hawkcare in Sheffield.  By providing a windows based VOIP PBX from 3cx we have provided Hawkcare with a flexible and low cost voice solution to help the business grow.

The system utilises SIP trunks as an alternative to standard PSTN and ISDN linee, which has reduced the monthly line rental costs as well as provided a massive saving on the quoted installation costs.

By providing our Voice optimised broadband service, Hawkcare Ltd get excellent quality voice services.

For more information on our 3cx telephone Voip PBX call 01158 220 200

For more information on HawkCare Ltd visit www.hawkcare.co.uk

Your IT Department Ltd have worked with QED Public Relations to provide website design services for Tramlink Nottingham.  We are pleased to announce the website is now live.

The Tramlink Nottingham Consortium has been working on its bid to construct the planned major extension to Nottingham City’s tram network, the website provides more information on the people and companies within the consortium.

The website also provides the facility for companies to register interest in becoming a supplier should the consortium be successful in there bid.

Visit www.tramlinknottingham.co.uk for more information.

We are pleased to announce that MADScience (East Midlands) have chosen Your IT Department Ltd to provide ongoing proactive IT Support Services for their business.

The decision to choose Your IT was mainly down to the need to free up the management team to focus on business critical tasks. Over 3 years IT had become and important indispensable tool for the business, but the management team were increasingly being asked by staff to look at problems.

By passing the responsibility of all IT related services to Your IT Department Ltd, the management team are now free to focus on the business, while staff now have a reliable and responsive point of contact for all IT problems.

Join us for our Lunch and Learn Webinar on how to reduce your technology costs.

During our seesion we will show you some of they ways that we help small businesses reduce costs and improve efficiency.

See how we use our technology services calculator to show real savings, and highlight areas within a business than can be improved.

https://www1.gotomeeting.com/register/861833928

Don’t pay to fix your IT problems anymore

A surprising statement from an IT support provider I know.  But that’s one of the many reasons why we are different, we believe that IT should be reliable, dependable and allow your business to grow.

World Class Service Guarantee

We guarantee that your Servers will be up 99.99% of the time, and that you will get instant response from our dedicated IT support staff.For every 00.01% of server downtime and for every minute it takes us to response to a support request we pay you, this ensures that we are working tirelessly to keep your systems reliable, and using the most efficient methods to provide support.

Price Guarantee

We also guarantee to provide lower IT service costs than our competitors, using our unique costs savings methods our customers have reduced their technology costs by thousands of pounds per year, all while getting a world class service.

We don’t profit from IT failures like most IT providers, our customers employ us to prevent problems, and keep their IT systems running smoothly.  If your IT systems fail then we lose money just like you do.

We guarantee to keep your systems up and running by placing strict service guarantees on ourselves.  Our service is about providing the most efficient IT support services around.  

If you are interested in learning more about our services email support@your-itdepartment.co.uk or call 01158 220 200

There’s never been a better time to save on your business telecoms:

• Calls from less than 1p per minute
• Lines maintained by open reach engineers
• No need to change your number or equipment
• Seemless Transfer
• Award Winning Customer Service

With Your IT you can save up to 15% on your business line rental and up to 87% on call charges compared to BT. Cheaper business telecoms does not mean reduced service quality.

Send a copy of your Bill to support@your-itdepartment.co.uk and we will send you a full cost savings analysis

Research by IDC shows that up to 40% of employee Internet access is non-work related

Your IT WebMonitor boosts employee productivity by giving you complete internet access control to monitor what users are  and downloading in real-time.

Why Monitor Web Traffic

• Increase productivity by managing your employees’ web browsing habits
• Protect the network from dangerous downloads in real-time
• Reduce cyberslacking – time wasted by employees online
• Effectively enforce an Internet Usage Policy
• Prevent data leakage through socially-engineered websites
• Benefit from multiple scanning engines to ensure that downloads are free of viruses and other malware.

Call 01158 220 200 for a free trial

Our customers know all to well that we like to monitor and measure all aspects of our service.  For over 9 months we have consistently surveyed our customers after every service ticket to ensure that we are providing a first class level of customer care.

Customer Satisfaction Scores

Problem Understanding                    4.75 out of 5

Response Times                                    4.65 out of 5

Resolution Times                                  4.65 out of 5

Overall Satisfaction                              4.70 out of 5

Keolis, Europe’s reference public transport operator

Keolis, with operations in 8 European countries, in Algeria, in Australia and in Canada, operates passenger transport systems on behalf of Public Transport Authorities*, providing them with high quality and efficient services at optimum cost.

Your IT Department Ltd were approached by Keolis’ Nottingham office to assist with some minor technical issues with the computer systems.  Because response and willingness to help we have been chosen to provide support for at least 6 months while Keolis work on the Tram Link in Nottingham.

Janine Holmes – Project Administrator says ”

Simon Cox and the Team at Your IT Department gave outstanding customer service from the first point of contact.  We received help and advice by phone, email and visits to the office. It is very comforting to have complete piece of mind that should anything with our computer equipment go wrong, we have excellent local support.

They have a pricing contract that suited our requirements.  Your IT Department constantly goes out of their way to resolve any technical issues we have, which has proven even greater value for money.

Experience in the past with IT Support services has varied between those who treat you as inferior and make you feel stupid if you do not know terminologies or resolutions for what they regard as the simplest problems. Others are only fluent in computer jargon and are not able to communicate effectively or willing to make site visits.

Simon strikes me as a very knowledgeable IT technician who is also very personable and able to explain issues plainly and clearly without making you feel foolish.”