Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
You'd struggle to beat Your IT for customer service!
Bill, MD, Eaton Electrical
The Problems We Solve
96% of calls answered by an engineer within 30 seconds
Multiple support channels mean you get the assistance you need, exactly when you want it
A team of engineers dedicated to you, providing quicker resolutions through a deep understanding of your IT
Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.
The support you need delivered faster with our unique IT Support Portal. Less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT support service that allows you to focus on what matters the most: growing your business.
Improve efficiency with expert help to get more from your existing technology and systems. We’ll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.
Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.
Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.
Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.
Book A FREE IT Assessment worth £1,520
Your IT Department work in partnership with your business, providing a tailored support package to suit the business needs and budgets of a wide range of companies.
Any professional managed IT Support Provider should be able to fix problems quickly and provide excellent customer service. We’re confident we’re amongst the best at that. However, the very best go the extra mile. They are able to discuss business needs with a client and suggest the right technical solution. They can provide advice on the type of hardware, software and infrastructure that can push the business forward.
At Your IT we are a trusted advisor to our clients. We provide much more than support services that simply support technology. We help resolve business problems and provide high level consultancy, whilst also providing the kind of remote and on site support you’d expect.
Our Guarantee
Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs
| What you get | How it helps |
|---|---|
| Help desk and online support | Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour. |
| Remote monitoring and maintenance | Problems fixed before they affect your business. |
| Managed patching & updates | The latest and most secure versions of all your software. Updates happen in the background with NO interruptions. |
| Supplier management | We deal with all your technology suppliers – phones, printers, broadband, software – even if we don’t provide them. |
| Technology buying service | No more searching around for the best price – we provide all your technology, configured and ready to use. |
| Account Management | A single point of contact for questions and queries about your technology. |
| Advanced security solutions | Basic security as part of your support package, and advanced solutions as easy to understand add ons. |
| Managed Communications | Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call. |
| One simple ‘All in’ cost | Simplify your IT budget and your administration and save time and money every month. |
How we work
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
Call us on 0115 8220 200 Complete the contact form, or book a meeting in our calendar.
We'll take some basic details, discuss your most pressing issues and organise an assessment.
We'll carry out a full assessment of your business and technology.
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
Focus on your business and stop worrying about IT
Do you suffer from IT Issues that slow down productivity and frustrate staff? Or struggle with IT Support that takes ages to get back to you, and never gets to the bottom of the issue?
Do you have no idea where you’re heading with your systems? Or know you need to do something about cyber security but have no idea what?
Then it’s time to get some professional, reliable IT Support Services from a market-leading IT Support Provider.
We believe your organisation should be improved by your IT, not held back by it.
To achieve this you need an IT support package with ongoing advice and a simple pricing structure. You need a provider who offers the latest technical solutions, with an experienced team of expert engineers, backed by IT consultants providing industry best advice and knowledge.
Book A Call with our experts today to explore how the best IT Support Sheffield can fix your existing IT issues and start you on a journey to technology that makes your business better.
Since 2009 Your IT have been helping businesses make better technology strategy decisions and resolve a diverse range of challenges.
Our IT consulting service helps define your business’ IT strategy. IT moves at a lightning pace and you need a partner with the knowledge to to ensure that the right infrastructure and the right strategy is used within your business.
Whilst many consultancy services offer only the theory we have the ability to deliver the installation on projects such as new servers or a cloud solution.
Your IT Department was formed by Directors Lee Hewson and Simon Cox back in 2009. Lee and Simon had a simple vision; to provide a customer focused, high quality IT service for local businesses that went beyond just fixing computers and providing hardware…
“From day one we wanted to provide more than an IT helpdesk. The name came about as we wanted to be our clients whole IT Department. This meant more than fixing things. It meant understanding the business and working with them to ensure the technology helps get the business where it wants to be” explains Simon.
The term Managed Service Provider had yet to be widely adopted in the UK, but Your IT was built on the MSP model of proactive IT maintenance and partnership with clients.
The business was initially housed at Mercury House on the Shipstones Business Park in Nottingham and Simon and Lee soon expanded – taking on their first employee in 2010. The business started to grow and as well as providing IT Support to Nottingham businesses they started to branch out into Chesterfield, Ilkeston, Loughborough, Derby, Hinckley, Mansfield and Leicester – taking on more engineers along the way.
By 2014 the team had outgrown the original offices and moved to the brand new NBV Enterprise Centre on David Lane in Nottingham, providing IT support for tennants and playing a key role in the IT infrastructure for the centre.
In 2015 the business became an Award winning IT Support provider landing the Best Small Business Award at the East Midlands Chamber of Commerce Awards.
In 2016 the business purchased its own premises at Farrington Way, Nottingham and in 2018 the business gained international recognition, achieving a place in the 501 Managed Service Providers in the world. The MSP 501 list is the largest and most comprehensive ranking of Managed Services Providers in the world. Your IT have consistently ranked well in the competition currently ranking inside the top 100 in the world and top 5 in the UK.
Your IT now employs 18 staff and supports customers as diverse as recruitment agencies, plumbers, solicitors and digital marketing agencies ranging from under 10 users to well over 100. Much has changed over the past 13 years however that original vision remains as Lee explains….
“When we visit a new client we talk about their business, not ours. We want to understand the pain points, the problems and what their IT is not doing for them that they need it to. This might be that they need to collaborate more easily, have staff work remotely, or they know things are not as secure as they should be. It’s our job to ensure the right technology is used to solve those issues.
Then we start to talk about where they want to go next, and we start to build their individual IT Roadmap. That’s when we are truly working in partnership, looking at ways to make things more efficient, reduce costs and make technology stress free for the business owners”
Case Studies
Some of our client stories
Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Case Study – Rowes Precision Products
About Rowes Rowes Precision Products (ROWES) are turned parts manufacturers based in Derbyshire in the East Midlands. They manufacture precision turned and machined components, offering
About Mellor Meller LTD design, project management, cost management and delivery of large commercial building projects. With clients including Heineken, Heinz, the NHS and North
Your IT have the experience and track record you should seek in an IT partner.
We’ve been providing IT services since 2009. We work with organisations from 10 users up to well over 100 and provide managed IT support and IT Services to over 120 clients across the East Midlands and the rest of the UK.
We average a customer satisfaction rate of over 97%. This means our remote support fixes things quickly, gets your staff working when things go wrong and provides great customer service, However CSAT scores only tell part of the story. We have a customer retention rate in the high 90’s and have several customers who have been on support contracts with us for over a decade. In order to maintain those kind of relationships we supply each client with much more form their support packages.
Finally we put cyber security at the heart of everything we do. Protecting you, your business and employees and your customers from cyber crime.
Remote support, the helpdesk bit, is fantastic for fixing those support issues that have already happened. A true Managed IT support provider is working away in the background to manage your IT services and prevent problems happening before they impact your staff. The other side to being proactive is removing unexpected costs. Our clients have an IT Roadmap, meaning they know when they will need to replace equipment and can plan and budget well in advance.
Our standard hours for IT support services are 7:30am to 6:30pm so you’re not on your own if you get in early or need to work late. With 24×7 monitoring and management included as standard within our IT support offering, we’ll proactively monitor your systems for potential issues before they happen so we can keep your business up and running around the clock. And if there’s an emergency, our on-call team are only a phone call away.
In short the vast majority of businesses cannot function without their IT systems! Unless you have expertise in IT services in your business then you need someone looking after your IT and making sure everything is working as it should.
customer service, and a bespoke package to meet your exact needs.
Your IT provide cloud solutions, cyber security services, IT consultancy, support for your in house or internal team, digital transformation, and managed communications. You can have confidence that we can meet any technology challenge you may have.
Many IT companies offer a free assessment. These will differ in quality. We value ours based on the two days’ work it will take us to complete the assessment, however we provide it free of charge.
The assessment consists of:
The action plan is yours to keep and will alert you to any items of immediate concern such as unsupported or unpatched software and operating systems, old infrastructure, and any security risks.
Use the report to make improvements yourself, pass it to your existing provider or let us do everything for you.
If you’d like to speak to us about any of our other services, or you’re interested in IT support but would like a chat before you book an IT assessment, then please call us or hit the ‘Request a Call Back’ button below, pop in your details and we’ll call you right back.