IT Consultancy Services
Award Winning IT Consultancy Birmingham
WELCOME TO YOUR IT DEPARTMENT:
Helping Birmingham businesses get the most out of their technology since 2009.
Our clients rely on us to provide lightning-fast IT Support services and expert advice. Our Birmingham office is dedicated to delivering top-notch technology solutions to businesses of all sizes. With a team of highly skilled technical experts, we offer a wide range of services to help your company thrive in the digital age.
Our Vision
Our vision is to be a long-term, trusted partner for our clients, helping them reach their goals through the implementation of innovative IT solutions. Our staff are highly valued and take pride in delivering an outstanding customer experience.
Our Expertise in Technology Solutions
Our IT consultancy in Birmingham prides itself on providing cutting-edge technology solutions tailored to your unique needs. Whether you require technical support, system optimisation, or network design, our team has the technical knowledge and experience to deliver services that drive your business forward.
Hire An IT Expert
Planning for the future starts with understanding where you are now and where you want to be. So why not hire an entire IT consultancy team?
Working alongside in-house staff, Your IT Department provides support and guidance for your modern business creating a plan uniquely suited to your business model. By investing in our IT consultancy services, you have access to a wide range of additional resources from a team of qualified IT professionals.
Book A FREE IT Assessment Worth £1,680
Our Comprehensive IT Services
We are your trusted partner in delivering top-tier technology solutions. As a leading IT and consultancy company, we leverage our extensive technical and market knowledge to provide a diverse range of managed services. Our commitment to excellence is displayed through every aspect of how we deliver our services, with a focus on ensuring your organisation receives cutting-edge technology solutions tailored to your unique needs.
We provide comprehensive support services to safeguard your digital assets. Our services encompass threat detection, risk assessment, security policy development, and more. We are dedicated to ensuring that our customers’ business remains resilient in the face of evolving cybersecurity risks.
We provide award winning services that are tailored to your business and provide guidance so your team can achieve genuine business success.
Our IT consultancy Birmingham office is dedicated to providing you with the benefits of expertise and knowledge, using new technologies when solving problems and delivering services to increase productivity and ensure customers in the West Midlands have access to the top IT services.
We collaborate with organisations of various sizes, ranging from 10 to 100+ users. If your business seeks guidance on understanding your business requirements and whether migrating to the cloud is the right solution, we’re here to assist you.
What are Cloud Solutions?
Cloud computing software is the utilisation of remote servers via the Internet to store, manage and process data, eliminating the need for local infrastructure and capital investment.
Navigating the digital age requires robust integration and communication tools. At ‘Your IT Department’, we deliver streamlined integration solutions designed to enhance your business connectivity, ensuring you’re always in touch, efficiently and effectively. Whether you need advanced systems integration or simple integrations, we’re here to keep you connected.
Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.
Why Choose Your IT?
Over the past 14 years, we have grown exponentially, from 2 founders to 22 staff with circa £2m in turnover. We consider ourselves a successful consultancy business dedicated to the success of other small businesses across England.
Award-Winning
At ‘Your IT’, our commitment to outstanding service and operational excellence has not gone unnoticed. We’re proud to be the recipients of the prestigious East Midlands Chamber Award for “Excellence in Customer Service” in 2022, a testament to our dedication to putting our clients first. Additionally, our consistent service standards have been recognised twice at the Nachural Entrepreneurship Awards, where we clinched the “Excellence in Customer Service” title for 2022 and 2023. Furthermore, our inclusion in the eChannel News’ list of the Top 50 Managed IT Companies in the UK for 2022 underscores our position as industry leaders. These accolades and numerous other honours showcase our unwavering commitment to delivering top-tier IT solutions and support to our clients.
Customer Service
At ‘Your IT Department’, we firmly believe that our core strength lies not just in our extensive IT knowledge but predominantly in our unparalleled dedication to customer service. While our IT expertise is vast, our primary ethos is rooted in placing our client’s needs at the forefront. The awards we’ve garnered for our customer service aren’t mere accolades; they’re a reflection of our commitment to excellence. This dedication is further evident in our impressive statistics: a glowing 98% customer satisfaction rate coupled with a noteworthy 95% customer retention rate. These figures underscore our pledge to meet and consistently exceed the expectations of those we serve.
Trained Professionals
We pride ourselves in the depth of technical knowledge and expertise our team brings to the table. Each member of our staff undergoes rigorous training and continuous professional development, ensuring they are well-equipped to provide precise analyses tailored to address your specific IT concerns. Our team isn’t just technically adept; they’re the heartbeat of our operations, defining our ethos and shaping our reputation in the industry. Contrary to the norm of frequent staff turnover in the IT sector, we champion stability and loyalty. We’re rooted in the conviction that by investing in our professionals and fostering their growth, they, in turn, are empowered to offer you exceptional service with unwavering dedication.
Our Guarantee
Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs
Testimonials
Our IT services
How we can help
Navigating and understanding the intricate world of IT can be daunting, but with ‘Your IT Department’ by your side, we simplify the complexities, offering bespoke solutions tailored to your company’s unique needs and challenges.
Help Desk and Online Support
Our team of experts are trained with the technical knowledge and reliable skills for effectively delivering our consulting services and solving customers' problems. Our consultancy services are able to ensure that 95% of problems are solved in under 1 hour.
Remote Support and Maintenance
Our professionals have the training and expertise to fix the problems before they affect the success of your business. No matter where you are, we can provide remote support and an accurate analysis of the issues that are occurring.
Managed Patching and Updates
We can help you to manage your software. For example, we provide you with the latest and most secure versions of all your software, which means that updates are able to occur seamlessly in the background without any interruptions.
Supplier Management
We excel in supplier management, handling all your technology suppliers - from phones and printers to broadband, networking, and software - even if we don't provide them. Our comprehensive approach ensures that every aspect of your technology ecosystem is fine-tuned for performance and cost-effectiveness. We aim to streamline your supplier interactions, up productivity, identify and reduce costs, and optimise performance.
Advanced security solutions
We provide basic network security measures as part of your system support package and advanced solutions as easy-to-understand system add-ons.
In today's digital landscape, cyber security is paramount, and as your trusted IT consultant, we understand the importance of not only solving problems but also ensuring the utmost security for your business. Our advanced cyber security solutions are seamlessly integrated into our full consulting and support package, providing comprehensive protection for your digital assets.
For those seeking an extra layer of security, we offer easy-to-understand add-ons that enhance your defences further. From threat detection to risk assessment and security policy development, our team of experts is dedicated to keeping your data, systems, and reputation secure. Trust us to be your IT consultancy and security partner so you can focus on growing your business with confidence, knowing that your cyber security is in capable hands.
Technology Buying Service
We are dedicated to finding the best costs for your needs. Helping you with budget-friendly options, providing customers with all technology for the best price - keeping your spending costs to a minimum. Even better, we provide everything already configured and ready to use, so you don't need to waste time searching around.
Managed Communications
Phones, broadband, mobile and WiFi can all be managed under one roof—just one support number to call.- Simplify your IT budget and administration and save time and money every month.
Our managed communications services offer a multitude of benefits to our clients. We identify your unique communication needs and implement the highest-quality solutions. We handle all aspects of your communications and network infrastructure through a single, easy-to-manage contract, from phones and broadband to mobile and WiFi. Our commitment to quality extends to managing your software needs and providing you with the latest and most secure versions. By simplifying your technology ecosystem, we streamline supplier interactions, reduce costs, and optimise performance. This all-inclusive approach guarantees our clients experience efficient, cost-effective, and top-quality communication solutions that elevate their business operations.
Account Management
We offer the convenience of a dedicated single point of contact for all technology solutions, projects and inquiries. This means you have a reliable expert ready to assist with troubleshooting, technology upgrades, or optimising your IT resources.
Helping you eliminate the hassle of navigating through multiple departments and ensuring efficient and personalised support, we always tailor to your needs.
One Simple 'All in' Cost
Simplify your IT budget and administration process and save time and money every month.
Our commitment to transparency means you'll always know what to expect, making financial planning a breeze. Say goodbye to the complexities of managing multiple bills and contracts for various technology services. With our all-in cost, you'll have peace of mind knowing that your IT budget is predictable and well-optimised, allowing you to focus on strategic initiatives that drive your company's business goals forward.
How we work
Our Process
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
Step 1
Call us on 0115 8220 200 Complete the contact form, or book a meeting in our calendar.
Step 2
We'll take some basic details, discuss your most pressing issues and organise an assessment.
Step 3
We'll carry out a full assessment of your business and technology.
Step 4
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
Sectors we serve
Managed IT Support for a wide range of sectors
IT SUPPORT AND SERVICES BIRMINGHAM
Solving IT Problems
If your current IT support isn’t effective, our expert engineers will begin by focusing on your most immediate IT issues. Our expert remote support team solves day-to-day problems, providing a fast resolution and excellent service delivery. Additional on-site support can also be provided to keep your infrastructure running smoothly.
When you move your support contract to us, we’ll ensure a hassle-free IT takeover. As an experienced managed service provider, we’ll guarantee a smooth transition and immediate improvements to your IT and network infrastructure.
Increasing Efficiency & Productivity
There’s nothing worse than faulty IT systems for reducing employee productivity. Ineffective technology will slow you and your business down, negatively affecting staff productivity. Our IT systems are guaranteed to improve productivity, increase efficiency and help you get more from your technology.
IT Consultancy & Planning
We can also offer IT consultancy for any IT-related projects and ideas that you have. Our expert team have a wide range of skills and knowledge, meaning they can support you in achieving your unique business goals. From using technology to improve business processes to implementing infrastructure solutions, our specialist consultancy team can support SMEs with their projects and offer support afterwards.
Who are we Our Story
Your IT Department was formed by Directors Lee Hewson and Simon Cox back in 2009. Lee and Simon had a simple vision: to provide customer-focused, high-quality technical support for local businesses that went beyond just fixing computers and providing hardware.
“From day one we wanted to provide more than an IT helpdesk. The name came about as we wanted to be our clients whole IT Department. This meant more than fixing things. It meant understanding the business and working with them to ensure the technology helps get the business where it wants to be” explains Simon.
The term Managed Service Provider had yet to be widely adopted in the UK, but Your IT was built on the MSP model of proactive IT maintenance and partnership with clients.
In less than a decade, Your IT Department had expanded its IT services to provide support in Derby and the original offices. Not only this, but we gained international recognition, achieving a place in the 501 Managed Service Providers in the world. Your IT has consistently ranked well in the competition, currently ranking inside the top 100 in the world and top 5 in the UK. In 2022 the business won the Excellence in Customer Service Award at the Nachural Entrepreneurship Awards to add to a growing list of recognition.
With over 18 staff, we now support a diverse range of customers, including recruitment agencies, plumbers, solicitors and digital marketing agencies. These companies vary in size ranging from under ten users to over 100! Much has changed over the past 13 years; however, that original vision remains, as Lee explains….
“When we visit a new client we talk about their business, not ours. We want to understand the pain points, the problems and what their IT is not doing for them that they need it to. This might be that they need to collaborate more easily, have staff work remotely, or they know things are not as secure as they should be. It’s our job to ensure the right technology is used to solve those issues.
Then we start to talk about where they want to go next, and we start to build their individual IT Roadmap. That’s when we are truly working in partnership, looking at ways to make things more efficient, reduce costs and make technology stress free for the owners”
Case Studies
Some of our client stories
Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Case Study – Rowes Precision Products
About Rowes Rowes Precision Products (ROWES) are turned parts manufacturers based in Derbyshire in the East Midlands. They manufacture precision turned and machined components, offering
About Mellor Meller LTD design, project management, cost management and delivery of large commercial building projects. With clients including Heineken, Heinz, the NHS and North
Why does my business need IT Consultancy services?
As your organisation grows, so does your reliance on IT. Many businesses see two key aspects; increased end-user expectations and a lack of technical expertise to provide innovative solutions.
For smaller companies it is not possible, cost-effective, or always necessary to have a full-time IT Director as part of the senior management team. The management team will be able to identify when expertise is required, which is the ideal time to bring in an IT consultancy.
This realisation is often brought about by a specific project such as a move to cloud services, a relocation, concerns about cyber security or a desire to future-proof the business.
Do you think your business could benefit from IT Consultancy Services & an effective IT Strategy? Get in touch for a no-obligation conversation. Book a convenient time in the calendar below!
Birmingham IT Support FAQs:
We’ve done our best to try and answer some of the most common questions about IT support for your Birmingham business:
What Support Services Does Your IT offer?
We offer our clients a range of support and consulting services at affordable prices. From IT maintenance to security solutions, we can do it all. We’re one of the country’s leading IT Support providers, and our proactive approach means that we provide fast resolutions to any possible problems. We’re your company’s entire IT department, so you don’t have to worry about any IT issues, upgrades, or tech queries again!
Do You Need IT Support Birmingham?
All modern companies need managed IT support; it is an essential service as it increases employee productivity, upgrades technology and is incredibly cost-effective. We offer local guidance for Birmingham businesses and guarantee a premium support service. So, if you want to ensure your IT infrastructure is safe, protected, and running smoothly, contact us today.
What Does An IT Consultancy Do?
In summary, an IT consultancy in Birmingham plays a vital role in assisting businesses with their IT-related needs, from strategic planning to implementing technology solutions, managing projects, enhancing cybersecurity, and ensuring the overall efficiency and effectiveness of IT systems.
How do I get into IT consulting?
When entering the field of IT consulting, individuals generally begin by acquiring a solid educational background in IT and gaining hands-on experience in relevant roles. Building a network within the IT industry and honing problem-solving and communication skills are necessary for paving the way for a successful career in IT consulting.
Why should I use IT consulting instead of my own in-house IT staff?
IT consulting services supplement your in-house staff, they don’t replace them. They provide expert knowledge and can help with the needs assessment, research the products and services needed to meet those needs, and help implement those products and services. IT consulting services also provide strategy consulting, analysing business data, helping your team to understand different IT systems, planning for digital transformation, IT relocation plans, meeting business goals, security such as disaster recovery plans and much more.
What is the difference between IT services and IT consulting?
The main differences are that IT services implement solutions and provide expertise to help businesses create and improve business processes. IT consulting focuses on providing strategic IT advice on how to modify or improve solutions to reach the desired goal
What Is An IT Consultant? Understanding The Role
In today’s fast-paced business environment, technology plays a critical role in the success of any organisation. However, not all businesses have the resources or expertise