IT Support & Managed Services
How IT Support Works
You’re probably highly reliant on your IT systems, you need them to be running smoothly in order to carry out the work you need to
2 November 2022 No Comments
Our clients rely on us to provide a lightening fast IT Support services, complete reliability and expert advice.
And we deliver in all three areas.
For the employees relying on average IT systems, we provide fast, reliable IT support that permanently fixes any issues and gets them back to the job they enjoy.
For the managers, we provide peace of mind that their IT is monitored, maintained and safe and help them navigate the complex IT world. We focus on your business plans, whether you’re a large or a small business, and help you make the best decisions regarding your technology. We offer IT support to multiple commercial sectors, such as finance services, construction businesses, insurance companies, legal sectors and recruitment agencies.
Our helpful, friendly UK-based IT Support Team is available to answer technical (and not so technical!) questions for every member of your staff from 7.00 in the morning until 6.30 in the evening.
Quick response times for critical issues and our unique IT Support Panel – experience a 50% reduction in calls to and from the service desk as our IT support experts ‘book’ time at your convenience to make fixes.
Our professional team monitors your systems in the background, preventing problems before they arise and ensuring your team can work without interruption.
A single point of contact for every technology and system in your business. We’ll call the providers on your behalf to solve any problems and suggest when to switch providers to save money.
All your new equipment is sourced for you – without having to visit multiple websites and try to understand RAM, SSDs, CPU and Operating Systems! Plus, we install and configure it with no hidden charges.
A basic level of security is included in your IT Support plan to protect you from viruses from the internet and email attacks. Then additional, simple-to-understand cyber security measures can be introduced based on your risk levels.
Your own Account Manager. A named individual who will keep in contact, visit you regularly and discuss your business’s needs and how technology can support you to get there.
Strategic planning meetings to provide you with an IT roadmap aligned to your business goals, with built-in timescales and cost planning.
A single, ‘all in’ monthly cost to ensure Your IT Support cost is fixed, whatever happens.
When you work alongside a first class IT support company it means everyone in your organisation knows exactly who to contact if something goes wrong. Additionally, it ensures that everyone knows how to contact the technical response team, whether their preference is via zoom, email or in person.
For business owners and managers, it’s about peace of mind and improve business operations. You need to know everyone has the tools to do their jobs. And they are available to them every time they sit at their desk.
It’s about making you secure. Because you know you need to be aware of protecting your data and preventing ‘cyber attacks’, but you’re not sure where to start. You want someone who can give you the security solutions that reduce your risk.
And, finally, it’s about someone you can trust to advise you on your technology. Someone who understands your technology and wants to ensure it’s doing the best it possibly can for the business.
Safeguard your IT operations from attack with your very own Cyber Team providing 24/7 Monitoring, Instant Response, and Remediation to guard against security breaches. Upskill your staff with security awareness training and fully automated simulated phishing attacks. Significantly reduce your cyber security risks with increased knowledge and resources.
Improve efficiency with expert IT Consultancy to get more from your existing technology. We’ll build your technology roadmap, develop strategic recommendations, help you meet your business goals, and develop a modern workplace. Get expertise on various technology solutions and IT systems, with project management to deliver huge benefits and reduce costs.
Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back. We have the technical support expertise required to support your business with transformational projects increasing efficiency and providing numerous benefits.
Cloud-based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system. Every client we work with can benefit from having managed communications from the same partner that provides their managed IT support. Broadband, leased lines, Wi-Fi solutions, and mobile all from one partner means an efficient service and great prices.
Bespoke Cloud solutions built for you that can quickly scale up and down according to your business needs. Optimise performance, capacity and cost. Your IT are a Microsoft Silver Partner and expert in installing, configuring and managing Microsoft’s Premium cloud service – Microsoft 365.
Here at Your IT Department, we’re a managed services provider with a straightforward mission: to simplify your IT operations and ensure they run smoothly. We believe your technology should support your business, not work against you. That’s why we focus on offering you the best technological solutions and having our expert team provide ongoing advice.
Your IT Department is one of the UK’s leading Managed IT support service providers. Ranked number 12 in the UK in the Channel Futures MSP501, we are an award-winning IT company. Your IT has offered managed IT support to businesses for over a decade since forming in 2009. We’re the top-ranked independent owner-managed IT Support company in the East Midlands, as well as serving Yorkshire and the West Midlands for IT Services.
Our clients benefit from complete peace of mind, working with an IT Support partner who is aligned with their business, and offers support services tailored to their unique needs and create an effective IT strategy. We go beyond fixing IT to deliver expert guidance, industry best practice advice, and technical support. Each client has an IT Roadmap and knows precisely where their existing technology and services will be improved in the future, how much this will cost and how this aligns with their business needs and future commercial success.
Speaking of costs, our fixed-price IT Support model means no hidden costs and can confidently ‘set and forget’ your IT budget with fixed monthly pricing. So for a first-class remote and onsite support team, top-notch service management, and IT Support you can trust, look no further than Your IT!14
Behind a great IT support company sits an excellent team. And we believe we have one of the best here at Your IT Department.
Meet the fantastic individuals that deliver managed IT Support to your business, as well as the service management that has built Your IT from a two-man start-up, to the multi-award-winning IT Support provider it is today.
We’ll let you into our industry’s dirty little secret. Anybody can offer IT Support. There is no regulatory body and no minimum qualifications.This concerns us so much that we’ve written a Guide to help you choose the right IT Support partner. Download the free eBook here!
No two businesses are the same. And neither is the service that works best for them. That’s why we undertake a thorough assessment with every company looking to work with us. The assessment will focus on you and your business goals.
Many IT companies offer a free assessment, but these will differ in quality. We value ours based on the two days of work it will take us to complete. However, we offer this for free.
An account manager will gather basic information on your business in our free assessment. Then, a comprehensive meeting and technical assessment will occur. After completing these, we’ll deliver your assessment results and an action plan of what you should immediately maintain, improve, replace, or fix. The action plan is then yours to keep.
We can use it to develop the priorities of the managed IT support service we offer you; you can deliver it yourself or even give it to your existing provider to tell them what you want them to put right! This starts with a 15-minute call with you. You’ll cover some basics, set a time for the meeting and decide how it will take place.
You’re probably highly reliant on your IT systems, you need them to be running smoothly in order to carry out the work you need to
Should you consider IT Support Outsourcing for your business? You may view IT as a necessary evil in your company, or you may view it
Fully Managed IT Support from Your IT Department is going to cost from £35 per user per month, starting at a minimum charge of £350 per
Businesses today need technology. In today’s digital age, it plays an essential role in any organisation, big or small. Technology is often one of the
As long as IT has been around, there has been the question of whether outsourced or in-house IT support is best. Effectively managing the cost
Managing an in-house IT support department can be an expensive and complicated affair. For this reason, many companies choose to outsource their IT support. But
We’ve tried our best to answer some of the most common questions about IT Support:
Our IT support team provides a managed Service Desk from 7.00 am to 6.30 pm Monday to Friday, with emergency weekend cover. Our managed service contracts provide our clients with unlimited remote support and onsite IT support. We undertake remote monitoring, ensuring your systems are running smoothly and fixing many potential problems before they become an issue.
All businesses or institutes now have complex IT systems and a large amount of technology that is fundamental to their work, but who keeps it all running? An IT department, of course! And the work they do is what we refer to as IT services. These IT services support clients in keeping their technical systems operational; this way, your business never loses valuable time due to technical malfunctions or computer issues.
All IT support services will include a service desk to fix issues, answer employees’ queries and make changes such as adding new users etc. Some will include onsite support if something goes wrong that cannot be fixed remotely; however, many will charge for this.
Managed IT support should also include 24/7 monitoring of your infrastructure and basic security, including software patching, antivirus and email filtering. You should also have a technical account manager who is your first point of contact and will offer you IT consultancy and strategy support.
Running a business is tricky, and the last problem you need is an IT issue making things worse. It is essential to have IT services that continually and actively monitor your technology solutions and provide support when things go wrong. Your IT offers professional support for our clients with a straightforward pricing structure and also offers remote and on-site support that you can rely on. We offer our customers outstanding service and a bespoke package to meet your exact needs.
In short, yes! A market-leading service desk gives your employees access to fast, efficient, reliable fixes to their most pressing IT problems. Most small businesses cannot afford an in-house IT team; with an outsourced service desk; you get all the expertise you could need with a much lower support cost.
A combination of remote and onsite support is the very best solution. Most issues can be fixed remotely, but occasionally you may need somebody to provide support on-site.
Absolutely. We can increase the productivity of your internal IT Team by providing them with additional support. As your IT partner, we can fill in the gaps that your internal IT team has with professional technical support or consultancy and strategic management advice. Where in-house teams can struggle is in the breadth of technical expertise. Whichever area your in house team lacks expertise or experience you can guarantee we’ll be able to provide it.
A first-class IT support partner providing managed IT support for your business has many advantages. High-quality, well-maintained IT can increase productivity, improve efficiency and reduce costs in your business. Knowing your IT is well looked after means you can focus on doing what’s essential in your business, allowing you to achieve your goals without worrying that technology will hold you back.