Welcome to Your IT Department
Award Winning Barnsley IT Support Services
Your IT staff are easily contactable, phone back when they say they will, and are a pleasure to talk to.
Michael, Manager, Enviroenergy
The Problems We Solve
Things Keep Breaking
How We Fix It
IT Support is Slow and Unreliable
How We Fix It
Your Tech Feels Outdated
How We Fix It
No Tech Plan for the Future
How We Fix It
Worried About Online Threats
How We Fix It
Your IT Team Need Extra Help
How We Fix It
Making Business Easier With IT Support That Is..........
FAST
96% of calls answered by an engineer within 30 seconds
EASY
Multiple support channels mean you get the assistance you need, exactly when you want it
PERSONAL
A team of engineers dedicated to you, providing quicker resolutions through a deep understanding of your IT
Book A FREE IT Assessment worth £1,680
Our Comprehensive IT Services
Cyber Security
Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.
IT Support
The support you need delivered faster with our unique IT Support Portal. Less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT support service that allows you to focus on what matters the most: growing your business.
IT Consultancy
Improve efficiency with expert help to get more from your existing technology and systems. We’ll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.
Cloud Solutions
Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.
Communications
Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.
Digital Transformation
Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.
IT Support Barnsley Your Strategic IT Partner
We believe Managed IT Support is done with you, not to you. Our aim is to align your technology with your business goals and we’ll work with you to increase efficiency and reduce costs. Barnsley businesses can thrive with our support solutions.
Going beyond simply fixing day to day issues we build a long term relationship with your business, helping you both now and into the future. IT Support from Your IT Department LTD provides you with a complete, flexible outsourced IT Department and takes away the stresses associated with technology failure.
.
Why choose Your IT
Our support packages aim to lower your IT costs, reduce your downtime, supply you with the best IT solutions and provide you with outstanding Barnsley based customer support. Because your solution will be designed by our experts it will be unique to you, and tailored to your exact needs.
We’re a leading support partner, with years of experience across all aspects of IT. We’ve been providing IT Support Barnsley and across South Yorkshire since 2009 and provide cost effective support for the IT systems of businesses from 10 staff to over 100.
Testimonials
Our IT services
How we can help
| What you get | How it helps |
|---|---|
| Help desk and online support | Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour. |
| Remote monitoring and maintenance | Problems fixed before they affect your business. |
| Managed patching & updates | The latest and most secure versions of all your software. Updates happen in the background with NO interruptions. |
| Supplier management | We deal with all your technology suppliers – phones, printers, broadband, software – even if we don’t provide them. |
| Technology buying service | No more searching around for the best price – we provide all your technology, configured and ready to use. |
| Account Management | A single point of contact for questions and queries about your technology. |
| Advanced security solutions | Basic security as part of your support package, and advanced solutions as easy to understand add ons. |
| Managed Communications | Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call. |
| One simple ‘All in’ cost | Simplify your IT budget and your administration and save time and money every month. |
How we work
Our Process
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
Step 1
Call us on 0115 8220 200 Complete the contact form, or book a meeting in our calendar.
Step 2
We'll take some basic details, discuss your most pressing issues and organise an assessment.
Step 3
We'll carry out a full assessment of your business and technology.
Step 4
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
Our Guarantee
Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs
Case Studies
Some of our client stories
Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Case Study – Rowes Precision Products
About Rowes Rowes Precision Products (ROWES) are turned parts manufacturers based in Derbyshire in the East Midlands. They manufacture precision turned and machined components, offering
About Mellor Meller LTD design, project management, cost management and delivery of large commercial building projects. With clients including Heineken, Heinz, the NHS and North
Sectors we serve
Managed IT Support for a wide range of sectors
IT SUPPORT Barnsley
Stop worrying about IT and focus on your business objectives
Fixing problems and getting people back to work as soon as possible is a fundamental part of any IT Support Service.
Our support team is your first port of call for any IT issue. Nothing is too much trouble for our Help Desk staff who are ready to help your staff with first class customer service. As one of the leading IT companies in the UK you’ll find us helpful, reliable and super fast.
We believe your company should be improved by your IT, not held back by it.
Your Barnsley business could benefit from a comprehensive range of proactive IT Services that go far beyond just computer maintenance. Reduce the time wasted by employees using outdated technology and infrastructure. Increase profits by improving the customer experience and reduce business risk and make compliance easy with modern security solutions.
Since 2009 Your IT have been helping businesses make better technology strategy decisions and resolve challenges.
Our IT consulting services help define your business’ IT strategy. IT moves at a lightning pace and our consulting services will ensure that the right technology and the right strategy is used within your business to deliver the most effective approach to IT.
Whilst many consultancy services offer only the theory we have the ability to both design and deliver strategic projects for our clients.
Need some affordable, helpful, reliable IT Support in Barnsley? Get in contact with us for first class service.
Who are we Our Story
Your IT Department was formed by Directors Lee Hewson and Simon Cox back in 2009. From the very beginning Lee and Simon had a simple vision; to provide a customer focused, high quality IT service for local businesses that went beyond just fixing computers and providing hardware…
“From day one we wanted to provide more than an IT helpdesk. The name came about as we wanted to be our clients whole IT Department. This meant more than fixing things. It meant understanding the business and working with them to ensure the technology helps get the business where it wants to be” explains Simon.
Despite being a local company by 2018 Your IT had gained international recognition, achieving a place in the 501 Managed Service Providers in the world. The MSP 501 list is the largest and most comprehensive ranking of IT Services Providers in the world. Your IT have consistently ranked well in the competition currently ranking inside the top 100 in the world and top 5 in the UK. In 2022 the business won the Excellence in Customer Service Award at the Nachural Entrepreneurship Awards to add to a growing list of recognition.
Your IT now employs 18 staff and supports customers as diverse as recruitment agencies, plumbers, solicitors and digital marketing agencies ranging from under 10 users to well over 100. Much has changed over the past 13 years however that original vision remains as Lee explains….
“When we visit a new client we talk about their business, not ours. We want to understand the pain points, the problems and what their IT is not doing for them that they need it to. This might be that they need to collaborate more easily, have staff work remotely, or they know things are not as secure as they should be. It’s our job to ensure the right technology is used to solve those issues.
Then we start to talk about where they want to go next, and we start to build their individual IT Roadmap. That’s when we are truly working in partnership, looking at ways to make things more efficient, reduce costs and make technology stress free for the owners”
Frequently asked questionsWe have answered many commonly asked questions below
We provide a complete range of Managed IT Support and Services. We are our clients entire IT Department, an alternative to an in house team that offers all the benefits but costs much less, providing exceptional value for money so you’ll reduce costs and improve your cash flow. Our experienced team look after your entire network, we manage your IT estate and provide IT consultancy and advice. If you have an IT Manager or in house team we work closely to support them and provide them with holiday cover, supplementary expertise or anything else they require.
Barnsley businesses tend to have one of 4 issues that lead to them calling for IT support services;
They have no IT support in place and are fixing problems themselves. This is often extremely time-consuming and takes individuals away from their day job. This affects the commercial success of the organisation. Companies get to a point where they need to address this issue and fully outsource their user support to ensure a faster recovery time. Once they start talking to an IT support company they start to see the other elements missing from their IT strategy. This might include a comprehensive backup strategy, cloud services, business continuity, disaster recovery, email support, or no way to track the age of their infrastructure.
They are working with different company and are unhappy. They may find the help desk has become slow to react, that they are suffering an increased amount of hardware failure, or that the incumbent is not helping them act strategically when it comes to IT. In today’s climate, you want an IT provider that provides an expert team for all your IT needs. This means bespoke support services for your employees from the service desk, with award-winning customer service. Proactive monitoring and maintenance to stop problems before they affect you. And advice and support for the business owners to get the most from IT, future proof the company and control IT spend.
Other businesses are concerned about Cyber Security. This may be linked to the issue above. The current IT provider is giving good support services but is not helping the company address the changing threat landscape when it comes to cyber security.
Finally, the company might need support from an internal team. They might not want to fully outsource their IT but want help in a particular area. We may provide a help desk solution, IT consultancy, cyber security, or simply provide extra support as and when needed.
Your IT has the experience and track record you should seek in an IT partner.
We’ve been providing IT services since 2009. Our team are supporting organisations from 10 users up to well over 100 and provide managed IT support and IT Services to over 120 clients across Barnsley and South Yorkshire.
We average a customer satisfaction rate of over 98%. This means our remote support is reliable and fixes things quickly, gets your staff working when things go wrong, and provides great customer service, however CSAT scores only tell part of the story. We have a customer retention rate in the high 90% and have several customers who have been on support contracts with us for over a decade. In order to maintain those kinds of relationships, we supply each client with much more from their support packages.
Finally, we put cyber security at the heart of everything we do. Protecting you, your business and employees, and your customers from cybercrime and providing backup, business continuity and disaster recovery for Barnsley businesses.
Book Your FREE IT Assessment worth £1,520
Many IT companies offer a free assessment. These will differ in quality. We value ours based on the two days’ work it will take us to complete the assessment, however we provide it free of charge.
The assessment consists of:
- Initial scoping call
- Initial meeting and Technical Assessment
- Preparation of Assessment Report
- Presentation of the Assessment & Action Plan
The action plan is yours to keep and will alert you to any items of immediate concern such as unsupported or unpatched software and operating systems, old infrastructure, and any security risks.
Use the report to make improvements yourself, pass it to your existing provider or let us do everything for you.
Not ready for an assessment? No problem!
If you’d like to speak to us about any of our other services, or you’re interested in IT support but would like a chat before you book an IT assessment, then please call us or hit the ‘Request a Call Back’ button below, pop in your details and we’ll call you right back.