IT Support & Managed Services
How IT Support Works
You’re probably highly reliant on your IT systems, you need them to be running smoothly in order to carry out the work you need to
2 November 2022 No Comments
Our whole team has been really happy with the support provided. Expectations are set on anticipated delivery times and we always feel those times are bettered!
Sandra, Stadium Manager, Leicestershire County Cricket Club
The Problems We Solve
Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.
The support you need delivered faster with our unique IT Support Portal. Less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT support service that allows you to focus on what matters the most: growing your business.
Improve efficiency with expert help to get more from your existing technology and systems. We’ll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.
Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.
Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.
Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.
Your IT Department solves all of your IT problems by offering a package of support services that you can rely on! With our tailored support, we can offer the latest technical support with an abundance of ongoing advice to make sure your business has all the support it needs.
Have issues resolved remotely, quickly, and efficiently! Our IT support for Burton On Trent and IT support Nottingham offers market-leading services for local businesses.
Your IT Department solves all of your IT problems, including:
Slow computers or an unreliable network
IT issues that slow down productivity and frustrate staff.
Spending your time fixing IT problems instead of getting on with the day job.
IT support that takes ages to get back to you (and never gets to the bottom of the issue..)
Ageing equipment with no idea when it might need replacing.
Absolutely no idea where you are heading with your technology.
Your IT department’s experienced team will take control of your entire IT infrastructure, monitoring your systems 24/7, 365 days a year, and providing you with the very best service at a fraction of the cost of an in-house solution and, crucially, freeing up your time to focus on running your business. We promise you will never need to rely on poor IT support or substandard internal IT teams again.
Take a look below to find out exactly what we offer, what managed IT means for your business, and why businesses across Burton-on-Trent and the East Midlands are choosing the 360° approach to IT solutions that Your IT Department offers. You won’t find better IT services that offer the same market-leading support as us.
Our Guarantee
Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs
| What you get | How it helps |
|---|---|
| Help desk and online support | Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour. |
| Remote monitoring and maintenance | Problems fixed before they affect your business. |
| Managed patching & updates | The latest and most secure versions of all your software. Updates happen in the background with NO interruptions. |
| Supplier management | We deal with all your technology suppliers – phones, printers, broadband, software – even if we don’t provide them. |
| Technology buying service | No more searching around for the best price – we provide all your technology, configured and ready to use. |
| Account Management | A single point of contact for questions and queries about your technology. |
| Advanced security solutions | Basic security as part of your support package, and advanced solutions as easy to understand add ons. |
| Managed Communications | Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call. |
| One simple ‘All in’ cost | Simplify your IT budget and your administration and save time and money every month. |
How we work
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
Call us on 0115 8220 200 Complete the contact form, or book a meeting in our calendar.
We'll take some basic details, discuss your most pressing issues and organise an assessment.
We'll carry out a full assessment of your business and technology.
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
We believe Managed IT Support is done with you, not to you. Our aim is to align your technology with your business goals and we’ll work with you to increase efficiency and reduce costs. Burton-on-Trent businesses can thrive with our support services.
One size doesn’t fit all and our Managed IT services will be tailored to your needs. We will offer real-time system monitoring with technicians and no hidden fees. It’s the best way to guarantee the latest technical solutions for your business.
Sectors we serve
Fully Managed IT packages from Your IT Department LTD provides your business with a complete, flexible outsourced IT Department and takes away the stresses associated with technology failure.
Fully Managed IT Support provides your local Burton-on-Trent business with an integrated fixed-price IT solution. No matter your business objectives, your solution will include all of the services and benefits listed below including unlimited help-desk and On-Site assistance for all your IT issues.
After we have visited your business to fully assess your current IT systems, then we will provide you with the best IT solutions. Our support packages aim to lower your IT costs, reduce your downtime, supply you with the best IT solutions and provide you with outstanding Burton-on-Trent based customer support. Because your solution will be designed by our experts it will be unique to you, and tailored to your exact needs.
The Your IT Team are currently ranked 5th in the UK and 97th in the world according to the Channel Futures MSP 501 competition, the world’s largest independent assessment of businesses in the sector. We’re the top-ranked independent owner-managed IT company in the East Midlands. Your IT has been offering support contracts to Leicester, Chesterfield, Mansfield, Derby and IT Support for Loughborough companies and local East Midlands Businesses for over a decade, since forming in 2009.
Our clients benefit from complete peace of mind, working with a partner who is aligned with their business and offers visibility and accountability. We go beyond simply fixing IT to provide expert guidance and industry best practice advice. Each client has an IT Roadmap and knows exactly where their existing system is going to be improved in the future, how much this will cost and how this aligns with their business needs and future commercial success.
Speaking of costs, our fixed price model means you have no hidden costs and can confidently ‘set and forget’ your IT budget with fixed monthly pricing. So for a remote and onsite support team, look no further than Your IT!
Our ITSupportPanel sets us apart from any other local MSP. This unique portal makes changing IT support providers easy. Your staff has no new telephone number to learn, or complex process to pick up. They just click the ‘IT’ button on the desktop or Mobile App and instantly connect to the Service Desk.
Experience a 50% reduction in calls to the help-desk, countless hours saved of ‘telephone tennis’ as now technicians can book slots to take over PC’s and fix issues. Users simply receive a push notification when the job is completed. Logging tickets is easy and self-service bots further reduce time wasted by automatically taking staff members through remediation of the most basic issues.
You have complete control, with security checks and MFA built into approvals for an added layer of security.
We think prevention is better than cure. This is why we manage your IT systems and prevent issues before they arise, allowing you to concentrate on the daily running of your business. Instead of employing a complete in-house IT department, we can provide you with everything you need. And at a fraction of the cost and hassle. We ensure that we keep our customers fully updated and provide you with regular reports on network health, infrastructure, security and overall performance.
Your IT are a Microsoft Silver Partner and experts in installing and configuring Microsoft’s Premium cloud services – Microsoft 365.
Basic Cyber Security is included in the cost of every IT Support Package. However Your IT has it’s own Cyber Security Department, Your Cyber Team, to take your existing cyber security beyond the basics and give you complete peace of mind. With multiple CompTIA Security Plus trained engineers and consultants, you’ll receive expert advice on how to keep your business secure.
Our sister company, Your Comms, provides everything you need to keep your business well connected. From cloud phone systems to Broadband and Leased Lines, via Mobile Devices and WiFi absolutely everything is covered with a comprehensive range of options. And because you’re getting your comms from the same team you get your IT you also get the same best-of-breed service.
With our amazing IT team also comes amazing customer service. We’ve always believed we deliver the best IT support in the East Midlands and now we’ve got an award to prove it!
Your IT recently won the Excellence in Customer Service Award at the Nachural Awards 2022.We offer superfast response times, dealing with all your support requests. and full support provided for our customers in the Burton-on-Trent area. Our team has unrivalled knowledge and is able to assist you with all your needs no matter what you request. So don’t hesitate to ask any questions to our phone help desk. We offer our Burton-on-trent clients a high level of protection and expert guidance.
You’re probably highly reliant on your IT systems, you need them to be running smoothly in order to carry out the work you need to
Should you consider IT Support Outsourcing for your business? You may view IT as a necessary evil in your company, or you may view it
Fully Managed IT Support from Your IT Department is going to cost from £35 per user per month, starting at a minimum charge of £350 per
Businesses today need technology. In today’s digital age, it plays an essential role in any organisation, big or small. Technology is often one of the
As long as IT has been around, there has been the question of whether outsourced or in-house IT support is best. Effectively managing the cost
Managing an in-house IT support department can be an expensive and complicated affair. For this reason, many companies choose to outsource their IT support. But
Case Studies
Some of our client stories
Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Case Study – Rowes Precision Products
About Rowes Rowes Precision Products (ROWES) are turned parts manufacturers based in Derbyshire in the East Midlands. They manufacture precision turned and machined components, offering
About Mellor Meller LTD design, project management, cost management and delivery of large commercial building projects. With clients including Heineken, Heinz, the NHS and North
IT Services support clients with an efficient service based on maintaining companies’ technical infrastructure, from repairing desktop computers to dealing with security issues, cloud services and overall server support. Support professionals such as ourselves keep your IT services running smoothly and effectively for a fraction of the price of an in-house team. So if you want a cost-effective solution and a fully managed support service, look no further than Your IT.
Business and home customers now need IT support to carry out their work. Support solutions and a help desk keep businesses running. With remote support for a reasonable price, Your IT can keep your cloud systems running, help prevent security risks, maintain updates and regular services, and ensure that your internet is secure and generates good speeds. As well as much more.
Disaster Recovery services offer solutions for worst-case scenarios. What happens if the worst possible situation occurs, and all your data is lost? A tailored support system includes strategy advice and plans for these situations, so you avoid the worst-case scenario. From cloud solutions to security protection, the best service offers you complete protection for all situations.
Running a business is tricky, and the last problem you need is an IT issue making things worse. Having IT services that continually monitor your technology and provide support when things go wrong is an excellent service. Your IT offers support for Burton-on-Trent businesses with a very simple pricing structure that offers remote and on-site support that you can rely on. We offer outstanding customer service and a bespoke package to meet your exact needs.
All modern companies need IT support; it is an essential service for any company. We offer local expertise for local Leicester businesses, and we guarantee a premium service. So, if you want to ensure your IT infrastructure is safe, protected, and running smoothly, then look no further. Discover why our skills and services keep our clients happy when they choose us as their local IT provider company.
All modern companies need IT support; it is an essential service for any company. We offer local expertise for local Leicester businesses, and we guarantee a premium service. So, if you want to ensure your IT infrastructure is safe, protected, and running smoothly, then look no further. Discover why our skills and services keep our clients happy when they choose us as their local IT provider company.
Having an in-house team is excellent, but it is unnecessary for your business and is not cost-effective. When you fully outsource your IT Department, you provide your users with access to a team of experienced service desk staff to meet your business needs at a fraction of the cost. We provide your offices with the support packages needed to keep your site and users working smoothly.
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