Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Your IT staff are easily contactable, phone back when they say they will, and are a pleasure to talk to.
Michael, Manager, Enviroenergy
The Problems We Solve
96% of calls answered by an engineer within 30 seconds
Multiple support channels mean you get the assistance you need, exactly when you want it
A team of engineers dedicated to you, providing quicker resolutions through a deep understanding of your IT
Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.
The support you need delivered faster with our unique IT Support Portal. Less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT support service that allows you to focus on what matters the most: growing your business.
Improve efficiency with expert help to get more from your existing technology and systems. We’ll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.
Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.
Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.
Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.
Our Guarantee
Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs
Your IT Department solves all of your IT problems by offering a package of support services that you can rely on! With our tailored support, we can offer the latest technical support with an abundance of ongoing advice to make sure your business has all the support it needs.
Have issues resolved remotely, quickly, and efficiently! Our IT support for Leicester and IT support Nottingham offers market-leading services for local businesses across Chesterfield.
Your IT Department solves all of your IT problems including:
We’ll Solve These Problems (and any others you’re having) within the first 90-days!
Your IT departments experienced team will take control of your entire IT infrastructure, monitoring your systems 24/7, 365 days a year, and providing you with the very best service at a fraction of the cost of an in-house solution and, crucially, freeing up your time to focus on running your business. We promise you will never need to rely on poor IT support or substandard internal IT teams again.
Take a look below to find out exactly what we offer, what managed IT means for your business, and why businesses across Mansfield and the East Midlands are choosing the 360° approach to IT solutions that Your IT Department offers. You won’t find better IT services that offer the same market-leading support as us.
We work in partnership with you
We believe Managed IT Support is done with you, not to you. Our aim is to align your technology with your business goals and we’ll work with you to increase efficiency and reduce costs. Mansfield businesses can thrive with our support services.
One size doesn’t fit all and our Managed IT Solutions will be tailored to your needs. We will offer real-time system monitoring with support technicians and no hidden fees. It’s the best way to guarantee the latest technical solutions for your business.
| What you get | How it helps |
|---|---|
| Help desk and online support | Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour. |
| Remote monitoring and maintenance | Problems fixed before they affect your business. |
| Managed patching & updates | The latest and most secure versions of all your software. Updates happen in the background with NO interruptions. |
| Supplier management | We deal with all your technology suppliers – phones, printers, broadband, software – even if we don’t provide them. |
| Technology buying service | No more searching around for the best price – we provide all your technology, configured and ready to use. |
| Account Management | A single point of contact for questions and queries about your technology. |
| Advanced security solutions | Basic security as part of your support package, and advanced solutions as easy to understand add ons. |
| Managed Communications | Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call. |
| One simple ‘All in’ cost | Simplify your IT budget and your administration and save time and money every month. |
How we work
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
Call us on 0115 8220 200 Complete the contact form, or book a meeting in our calendar.
We'll take some basic details, discuss your most pressing issues and organise an assessment.
We'll carry out a full assessment of your business and technology.
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
Sectors we serve
Fully Managed IT Support from Your IT Department LTD provides your business with a complete, flexible outsourced IT Department and takes away the stresses associated with technology failure.
Fully Managed IT Support provides your local business with an integrated fixed-price IT solution. No matter your business objectives, your solution will include all of the services and benefits listed below including unlimited Service Desk and On-Site support for all your IT issues.
After we have visited your business to fully assess your current IT systems, then we will provide you with the best IT solutions. Our support packages aim to lower your IT costs, reduce your downtime, supply you with the best IT solutions and provide you with outstanding East Midlands based customer support. Because your solution will be designed by our experts it will be unique to you, and tailored to your exact needs.
Offering It services and support in Chesterfield for your day-to-day work. If you are looking for It support, we offer an exceptional level of support that is performed remotely. This means you don’t need to add extra space to your office for an in-house team. Instead, you get a more cost-effective solution that does not disrupt your office workflow and space. It gives you one less problem to worry about.
We’re the top-ranked independent owner-managed IT company in the East Midlands. Your IT has been offering support contracts to Leicester, Derby, Mansfield and IT Support for Loughborough companies and local East Midlands Businesses for over a decade, since forming in 2009.
Our clients benefit from complete peace of mind, working with a partner who is aligned with their business and offers visibility and accountability. We go beyond simply fixing IT to provide expert guidance and industry best practice advice. Each client has an IT Roadmap and knows exactly where their existing system is going to be improved in the future, how much this will cost and how this aligns with their business needs and future commercial success.
Speaking of costs, our fixed price model means you have no hidden costs and can confidently ‘set and forget’ your IT budget with fixed monthly pricing. So for a remote and onsite support team, look no further than Your IT!
Your business needs an IT infrastructure that is demandable and reliable 24/7, which means you need an IT team that can offer support solutions whenever an issue may appear. Our support desk gives you all the benefits of a normal IT team without the need for an in-house area for staff. We provide remote assistance, which means we are cheaper, take up less room and space, whilst still offering the same support service that you would expect from an in-house team.
Don’t let IT issues slow you down, because every time your IT systems go down, you potentially lose money, time, and clients.
We believe your company should be improved by your IT, not held back by it.
Have a fully dedicated account manager that can work with your company to offer you an amazing support team for disaster recovery and other needed services. With a strong support partner, you company can run smoothly and efficiently, which means staff members can be more productive and dedicated to their work as their IT needs will be running properly 24/7.
Since 2009 Your IT have been helping businesses make better technology strategy decisions and resolve technology challenges.
Our IT consulting service helps define your business’ IT strategy. IT moves at a lightning pace and our consulting services will ensure that the right technology and the right strategy is used within your business to deliver the most effective approach to IT.
Whilst many consultancy services offer only the theory we have the ability to both design and deliver strategic projects for our clients.
Case Studies
Some of our client stories
Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Case Study – Rowes Precision Products
About Rowes Rowes Precision Products (ROWES) are turned parts manufacturers based in Derbyshire in the East Midlands. They manufacture precision turned and machined components, offering
About Mellor Meller LTD design, project management, cost management and delivery of large commercial building projects. With clients including Heineken, Heinz, the NHS and North
We provide a complete range of IT Support and Services. We are our clients entire IT Department, a alternative to an in house team that offers all the benefits but costs much less so you’ll save money and improve your cash flow. Our experienced team look after your entire network, we manage your IT estate and provide IT consultancy and advice. If you have an IT Manager or in house team we work closely to support them and provide them with holiday cover, supplementary expertise or anything else they require.
Chesterfield businesses tend to have one of 4 issues that lead to them calling for managed it support services;
They have no IT support in place and are fixing problems themselves. This is often extremely time-consuming and takes individuals away from their day job. This affects the commercial success of the organisation. Companies get to a point where they need to fully outsource their user support to ensure a faster recovery time. Once they start talking to an IT support company they start to see the other elements missing from their IT strategy. This might include a comprehensive backup strategy, cloud services, disaster recovery, email support, or no way to track the age of their systems.
They are working with one of the other managed IT support businesses available and are unhappy. They may find the service desk has become slow to react, that they are suffering an increased amount of hardware failure, or that the incumbent is not helping them act strategically when it comes to IT. In today’s climate, you want an IT provider that provides an expert team for all your IT needs. This means bespoke support services for your employees from the service desk, with award-winning customer service. Proactive monitoring and maintenance to stop problems before they affect you. And advice and support for the business owners to get the most from IT, future proof the company and control IT costs.
Other businesses are concerned about Cyber Security. This may be linked to the issue above. The current IT provider is giving good support services but is not helping the company address the changing threat landscape when it comes to cyber security.
Finally, the company might need support from an internal team. They might not want to fully outsource their IT but want help in a particular area. We may provide a service desk service, IT consultancy, cyber security, or simply provide extra support as and when needed.
Your IT has the experience and track record you should seek in an IT partner.
We’ve been providing IT services since 2009. Our team support organisations from 10 users up to well over 100 and provide managed IT support and IT Services to over 120 clients across Chesterfield and the East Midlands.
We average a customer satisfaction rate of over 98%. This means our remote support fixes things quickly, gets your staff working when things go wrong, and provides great customer service, However CSAT scores only tell part of the story. We have a customer retention rate in the high 90% and have several customers who have been on support contracts with us for over a decade. In order to maintain those kinds of relationships, we supply each client with much more from their support packages.
Finally, we put cyber security at the heart of everything we do. Protecting you, your business and employees, and your customers from cybercrime and providing backup and disaster recovery for East Midland businesses.
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