Welcome to Your IT Department
Award Winning Derby IT Support Services
We have been supported by Your IT for many years and the service has always gone above and beyond. They have taken the time to get to know our business and be proactive in suggesting improvements to our IT systems.
Nicola, Director, Personnel Solutions
The Problems We Solve
Things Keep Breaking
How We Fix It
IT Support is Slow and Unreliable
How We Fix It
Your Tech Feels Outdated
How We Fix It
No Tech Plan for the Future
How We Fix It
Worried About Online Threats
How We Fix It
Your IT Team Need Extra Help
How We Fix It
Making Business Easier With IT Support That Is..........
FAST
96% of calls answered by an engineer within 30 seconds
EASY
Multiple support channels mean you get the assistance you need, exactly when you want it
PERSONAL
A team of engineers dedicated to you, providing quicker resolutions through a deep understanding of your IT
Our IT support Derby
With our Derby office and our remote access, we’re on hand with a support contract to revolutionise your existing IT services, providing support to your internal team.
Cyber Security
Protect your business from cyber threats with our Cyber Security Services, featuring round-the-clock monitoring, immediate incident response, and remediation. Enhance your team's security posture through our training and simulated phishing exercises, ensuring your company remains secure under our expert care.
IT Support
Experience rapid and efficient IT services from our experience team of engineers. Experience market leading first-time resolution rates and same day closures. Our comprehensive, fully managed IT support services allow you to concentrate on your business’s growth, offering reliable support whenever you need it.
IT Consultation
Boost your operational efficiency with our expert consulting to maximise the potential of your current technology and systems, crafting a technology roadmap and strategic advice aimed at achieving your business objectives and creating a modern workplace environment.
Cloud Solutions
Tailor-made Cloud services designed to flexibly expand or contract to match your IT requirements. Enhance your system's performance, manage capacity efficiently, and control costs. Our team specialises in Microsoft 365, ensuring you receive expert guidance.
Communications
Discover a world of seamless communication dedicated to transforming your business connectivity. From fully managed communication services including phones, broadband, and video conferencing to expert advice and support. We empower you to focus on what you do best while we handle the rest.
Digital Transformation
Embrace cutting-edge technology to upgrade your workplace and beat the competition. This will enable you to grow your business without your success being restricted by outdated technology solutions.
Book A FREE IT Assessment worth £1,680
Empower Your Business with Our IT Support
Keep IT Running Smoothly with Our Expert Service Desk
Experience enhanced IT support through our unique IT Support Portal. This streamlined approach lets you concentrate on expanding your business, supported by a full spectrum of managed IT services delivered by our dedicated team.
Cyber Security That Works Around the Clock
Protect your enterprise with our dedicated Cyber Team, offering 24/7 monitoring and rapid response to threats. Further enhance your team’s defence capabilities with our security awareness training and cutting-edge simulated phishing attacks. Our specialists manage your cyber security. You can rely on us to keep productivity high and reduce downtime.
Strategic IT Consultancy
Take your existing technology further with our expert IT strategy consulting. We’ll make you life easier and create a personalised technology roadmap and provide strategic insights to achieve your business objectives.
Unified Communications for the Modern Workplace
Streamline your communication systems with our cloud-based phone solutions integrated with Microsoft Teams. This unified approach keeps all communications in one manageable platform.
Drive Digital Transformation
Embrace cutting-edge technology to modernise your operations and stay ahead of the competition. Our digital transformation strategies are designed to ensure your business grows without being hindered by outdated technology.
Customised Cloud Services
Adapt and scale effortlessly with our tailored cloud services. Whether it’s optimising performance, adjusting capacity, or managing costs, our expertise, especially in Microsoft 365, ensures your cloud infrastructure meets your business needs precisely.
Read about one way we use Microsoft Forms here.
IT Support Derby: Your Strategic IT Partner
Welcome to Your IT Department, a celebrated IT support provider based in the Midlands. For over ten years, we’ve been dedicated to offering expert technical support to businesses throughout Derby.
Our goal is to enhance your business operations with reliable remote support, fast problem resolution, timely preventative maintenance, and unlimited on-site support whenever required. Our approachable and knowledgeable team is always ready to provide technical assistance for you and your staff.
As a prominent provider of managed IT services, we focus on ensuring that your daily business operations are smooth and efficient.
Beyond just fixing problems, we work closely with you to identify and implement the optimal technology solutions tailored to achieve your business goals.
Our IT services
How We Support Your Business
Your single-point support package. Your IT Department. Support providers for your Derby business.
Help Desk and Online Support
Experience quick resolutions with our expert team, solving 95% of IT issues within an hour.
Proactive Monitoring and Maintenance
We address problems before they disrupt your business, ensuring smooth operations.
Software Management
Stay updated without interruption. We handle all your software updates, ensuring they’re secure and current.
Enhanced Security Measures
Receive a solid foundation in security with our support packages, plus the option to add more sophisticated security solutions effortlessly.
Supplier Coordination
Leave the management of your technology suppliers to us. From phones to broadband and software, we cover it all, even if we aren’t the direct providers.
Technology Procurement
Stop the endless search for the best deals. We supply all your technology needs, pre-configured and ready for immediate use.
Unified Communications Management
Consolidate your communication tools—phones, broadband, mobile, and WiFi—under a single management service.
Streamlined Account Management
Benefit from having one dedicated manager for all your technology-related questions and requirements.
Your Path to Enhanced IT Support
Initial Contact: Reach out to us at 0115 8220 200, fill out our contact form, or schedule a meeting directly in our calendar.
Discussion and Details: We’ll gather some initial details and talk through your most pressing technology issues to better understand your needs.
In-Depth Assessment: Our team will conduct a thorough review of your business’s technology infrastructure to pinpoint potential areas for enhancement.
Customised Insights: Following the assessment, we will provide you with a detailed report tailored to your business, outlining specific opportunities for improvement.
How we work
Our Process
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
Step 1
Call us on 0115 8220 200 Complete the contact form, or book a meeting in our calendar.
Step 2
We'll take some basic details, discuss your most pressing issues and organise an assessment.
Step 3
We'll carry out a full assessment of your business and technology.
Step 4
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
IT Support Derby
Let Us Handle IT, You Focus on Your Business
Are you noticing a dip in productivity due to persistent IT issues? Is your current IT service provider not meeting your expectations? If you’re facing any technological challenge or need stronger cyber security, consider switching to our fully managed support.
Our philosophy is simple: IT should be a tool that helps your business excel. With our fully managed support services, you’re always equipped with the latest technology, tailored to your specific business needs. Our straightforward pricing and expert guidance makes our support company the ideal choice for elevating your IT setup.
Contact us today to discuss how IT Support Derby can enhance your business’s technology landscape, and handle your support needs. Start on a path to refined IT operations that support your business goals.
At the core of our services is the development and execution of sound technology strategies. Since 2009, we’ve been aiding businesses in evolving their IT strategies to stay aligned with the fast-paced changes in technology. Unlike many consultancy firms that focus only on theoretical advice, we provide practical, actionable strategies tailored to your individual support needs with consistent reporting.
Sectors we serve
Managed IT Support for a wide range of sectors
About Us Our Journey
Founded in 2009 by directors Lee Hewson and Simon Cox, Your IT Department began with a clear mission: to offer more than just technical fixes and hardware solutions. Lee and Simon envisioned a service that prioritised customer needs and delivered exceptional IT support to local businesses.
Find out more about us.
Our Approach as a Managed Service Provider
Before the concept of Managed Service Providers (MSP) became a standard in the UK, Your IT was pioneering this model. We focused on proactive IT maintenance and forming strong partnerships with our clients.
Growth and Recognition
Within a decade, Your IT Department not only expanded its services across Derby and its initial locations but also gained international acclaim. We’re proud to rank among the top 100 MSPs globally and in the top five in the UK. In 2022, our commitment to excellence was further recognised when we received the Excellence in Customer Service Award at the Nachural Entrepreneurship Awards.
Our Team and Client Base
Today, our team of over 18 dedicated professionals supports a wide variety of Derby based businesses, from recruitment agencies and plumbers to solicitors and digital marketing firms. These businesses range in size from fewer than ten to over a hundred users. Despite the changes and growth over the past 15 years, our core mission remains unchanged, in whatever location we serve.
Staying True to Our Vision
Lee, one of our founding directors, sums it up: “Our foundational vision of providing top-tier, client-focused IT support continues to guide everything we do.”
“When we visit a new client we talk about their business, not ours. We want to understand the pain points, the problems and what their IT is not doing for them that they need it to. This might be that they need to collaborate more easily, have staff work remotely, or they know things are not as secure as they should be. It’s our job to ensure the right technology is used to solve those issues.
Then we start to talk about where they want to go next, and we start to build their individual IT Roadmap. That’s when we are truly working in partnership, looking at ways to make things more efficient, reduce costs and make technology stress free for the owners”
Our Guarantee
Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs
Testimonials
Recognised Excellence in Customer Service
We’ve always believed we provide the best support in Derby, and now we’ve got an award to prove it! Your IT won the Excellence in Customer Service Award at the Nachural Awards 2022.
Award-Winning Support
Our commitment to outstanding service in Derby has been officially recognised. We’re proud to announce that Your IT won the Excellence in Customer Service Award at the 2022 Nachural Awards and retained the award in 2023! Our friendly team also secured the East Midlands Chamber Excellence in Customer Service Award in 2022.
Why We Stood Out
The judges praised our exceptional customer satisfaction scores, which exceed industry expectaions, our high client retention rates, and our commitment to staff training. They also noted our ongoing efforts to evaluate and enhance the customer experience, which set us apart from the competition.
Read more about Your IT in the News.
Case Studies
Some of our client stories
Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Case Study – Rowes Precision Products
About Rowes Rowes Precision Products (ROWES) are turned parts manufacturers based in Derbyshire in the East Midlands. They manufacture precision turned and machined components, offering
About Mellor Meller LTD design, project management, cost management and delivery of large commercial building projects. With clients including Heineken, Heinz, the NHS and North
FREQUENTLY ASKED QUESTIONS
We’ve put together some answers to a few frequently asked questions about our Derby IT support services below:
What Is Basic IT Support?
Basic IT support provides essential services to address and resolve technical issues with IT systems in businesses. This includes troubleshooting, managing user accounts, ensuring data security, and offering guidance. This can include ongoing support, which involves regular system monitoring and maintenance to avoid potential issues, keep systems updated, and ensure they run efficiently.
What Are Services In The IT industry?
In the IT industry, services are essentially various functions and support provided by an IT team, which can include technical support, software development, and cybersecurity protection to network management and data analytics.
What Are Managed IT Support Services?
Managed IT Support is essentially the complete management, upkeep, and monitoring of your company’s IT framework. When you fully outsource these services to managed service providers (MSPs), this allows you to concentrate on your primary activities without the burden of handling your IT needs internally.
Why Would I Need IT Support?
Derby businesses tend to have one of 3 issues that lead to them calling for an IT support company
They have no current IT support, which affects the commercial success of their organisation. Once they invest in managed support services, they may realise they want to implement a comprehensive backup strategy and additional cloud services.
Their current IT support company is not effective. By using managed support, they can receive all the benefits of bespoke support, as their services are uniquely tailored to their needs.
They may want additional support and cyber security measures put in place. These are essential to keep the business running smoothly during a cyber attack, and prevent potential issues.
We can also work with your own internal IT team or IT Manager if you have one. This bespoke service might provide some extra support to cover holidays, remote monitoring only, security services such as disaster recovery or project delivery.
Why Choose Your IT?
Our team has delivered expert IT services for more than ten years, supporting over 120 clients across the West Midlands with a customer satisfaction rate exceeding 98%! Our customer retention is consistently above 90%, and many clients have remained with us for over a decade. As an IT team, we go beyond standard support, providing all-inclusive packages that turn into long-term relationships.
Book Your FREE IT Assessment worth £1,520
Many IT companies offer a free assessment. These will differ in quality. We value ours based on the two days’ work it will take us to complete the assessment, however we provide it free of charge.
The assessment consists of:
- Initial scoping call
- Initial meeting and Technical Assessment
- Preparation of Assessment Report
- Presentation of the Assessment & Action Plan
The action plan is yours to keep and will alert you to any items of immediate concern such as unsupported or unpatched software and operating systems, old infrastructure, and any security risks.
Use the report to make improvements yourself, pass it to your existing provider or let us do everything for you.
Not ready for an assessment? No problem!
If you’d like to speak to us about any of our other services, or you’re interested in IT support but would like a chat before you book an IT assessment, then please call us for a chat or hit the ‘Request a Call Back’ button below, pop in your details and we’ll call you right back.