Welcome to Your IT Department
IT Support Hinckley
Your IT staff are easily contactable, phone back when they say they will, and are a pleasure to talk to.
Michael, Manager, Enviroenergy
The Problems We Solve
Things Keep Breaking
How We Fix It
IT Support is Slow and Unreliable
How We Fix It
Your Tech Feels Outdated
How We Fix It
No Tech Plan for the Future
How We Fix It
Worried About Online Threats
How We Fix It
Your IT Team Need Extra Help
How We Fix It
Making Business Easier With IT Support That Is..........
FAST
96% of calls answered by an engineer within 30 seconds
EASY
Multiple support channels mean you get the assistance you need, exactly when you want it
PERSONAL
A team of engineers dedicated to you, providing quicker resolutions through a deep understanding of your IT
Book A FREE IT Assessment worth £1,680
Award Winning Hinckley IT Support
Get to know our top-rated technical engineers who are eager to enhance your IT setup. No matter the systems you operate, we’re here to help with expert advice and support. Our dedicated team brings vast knowledge and experience, ensuring that your IT infrastructure not only meets but exceeds your expectations.
Whether you’re upgrading existing systems or implementing new technologies, we provide the guidance and assistance you need for a smooth transition and optimal performance
Here are just some of the services we are proud to offer, all of which can hugely benefit your IT department.
“Fantastic team, all with great knowledge. Any issues have always been dealt with promptly. Highly recommended.”
Ben, Wasteline Services
Our Guarantee
Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs
Our Comprehensive IT Services
Cyber Security
Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.
IT Support
The support you need delivered faster with our unique IT Support Portal. Less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT support service that allows you to focus on what matters the most: growing your business.
IT Consultancy
Improve efficiency with expert help to get more from your existing technology and systems. We’ll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.
Cloud Solutions
Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.
Communications
Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.
Digital Transformation
Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.
Your Strategic IT partner Are you looking for a friendly, reliable IT support team in Hinckley?
If you are looking for IT support, we offer an award winning level of service. We’re a small team of people who love to give awesome customer service and make businesses better through IT. Our vision is to be a long-term, trusted partner for our clients, helping them reach their goals through innovative IT solutions. Our staff are highly valued and take pride in delivering an outstanding customer experience.
Testimonials
Our IT services
How we can help
| What you get | How it helps |
|---|---|
| Help desk and online support | Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour. |
| Remote monitoring and maintenance | Problems fixed before they affect your business. |
| Managed patching & updates | The latest and most secure versions of all your software. Updates happen in the background with NO interruptions. |
| Supplier management | We deal with all your technology suppliers – phones, printers, broadband, software – even if we don’t provide them. |
| Technology buying service | No more searching around for the best price – we provide all your technology, configured and ready to use. |
| Account Management | A single point of contact for questions and queries about your technology. |
| Advanced security solutions | Basic security as part of your support package, and advanced solutions as easy to understand add ons. |
| Managed Communications | Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call. |
| One simple ‘All in’ cost | Simplify your IT budget and your administration and save time and money every month. |
How we work
Our Process
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
Step 1
Call us on 0115 8220 200 Complete the contact form, or book a meeting in our calendar.
Step 2
We'll take some basic details, discuss your most pressing issues and organise an assessment.
Step 3
We'll carry out a full assessment of your business and technology.
Step 4
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
Sectors we serve
Managed IT Support for a wide range of sectors
What is Managed IT?
Fully Managed IT Support from Your IT Department LTD provides your business with a complete, flexible outsourced IT Department and removes the stress associated with technology failure.
Fully Managed IT Support provides your local Hinckley business with an integrated fixed-price IT solution. No matter your business objectives, your solution will include all of the services and benefits listed below including unlimited Service Desk and On-Site support for all your IT issues.
After we have visited your business to fully assess your current IT systems, then we will provide you with the best IT solutions. Our support packages aim to lower your IT costs, reduce downtime, supply you with the best IT solutions, and provide outstanding Midlands-based customer support. Because your solution will be designed by our experts, it will be unique to you and tailored to your needs.
IT SUPPORT HINCKLEY
Don't worry about IT any longer
Your IT should elevate, not hinder, your company. With a dedicated account manager on site, our support extends beyond fixes to proactive advice and fulfilling all IT needs.
Ensure your Hinckley business has the reliable, 24/7 IT support it needs. Our help desk provides the full benefits and flexibility of an internal IT team with both remote and onsite support—no need for in-house IT staff.
Since 2009, we’ve been guiding Hinckley businesses toward smarter technology strategies and solutions.
Meet Our Team
Our Story
Your IT Department was formed by Directors Lee Hewson and Simon Cox back in 2009. From the very beginning Lee and Simon had a simple vision; to provide a customer-focused, high quality IT service for local businesses that went beyond just fixing computers and providing hardware…
“From day one we wanted to provide more than an IT helpdesk. The name came about as we wanted to be our clients whole IT Department. This meant more than fixing things. It meant understanding the business and working with them to ensure the technology helps get the business where it wants to be” explains Simon.
The term Managed Service Provider had yet to be widely adopted in the UK, but Your IT was built on the MSP model of proactive IT maintenance and partnership with businesses.
Your IT now employs 18 staff and supports customers as diverse as recruitment agencies, plumbers, solicitors and digital marketing agencies ranging from under 10 users to well over 100. Much has changed over the past 13 years however that original vision remains as Lee explains….
“When we visit a new client we talk about their business, not ours. We want to understand the pain points, the problems and what their IT is not doing for them that they need it to. This might be that they need to collaborate more easily, have staff work remotely, or they know things are not as secure as they should be. It’s our job to ensure the right technology is used to solve those issues.
Then we start to talk about where they want to go next, and we start to build their individual IT Roadmap. That’s when we are truly working in partnership, looking at ways to make things more efficient, reduce costs and make technology stress free for the owners”
Award winning customer service
Your IT has been recognised for outstanding customer support in Hinckley, winning the Excellence in Customer Service Award at the Nachural Awards 2023 for the second consecutive year.
Case Studies
Some of our client stories
Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Case Study – Rowes Precision Products
About Rowes Rowes Precision Products (ROWES) are turned parts manufacturers based in Derbyshire in the East Midlands. They manufacture precision turned and machined components, offering
About Mellor Meller LTD design, project management, cost management and delivery of large commercial building projects. With clients including Heineken, Heinz, the NHS and North
Frequently asked questions
We Have Answered Many Commonly Asked Questions Below
What Support Services Do Your IT offer?
We offer comprehensive IT support for Hinckley SMEs, serving as a cost-effective alternative to on site teams. Our expert team manages your network, provides consultancy, and supports existing IT personnel, including holiday cover and additional expertise.
Why would I need IT Support?
Four common reasons lead businesses in England, especially in Hinckley, to opt for managed IT support:
Lack of Knowledge: Many SMEs lack in-house IT expertise and knowledge and need advice. Handling IT issues internally consumes time, detracting from core jobs. Outsourcing ensures faster recovery and reveals gaps in their IT strategy, including backup, cloud services, and system monitoring.
Dissatisfaction with Current Providers: Some businesses are unhappy with their existing IT support, experiencing slow responses or increased hardware failures. In today’s competitive climate, businesses need a provider offering a knowledgeable team for bespoke IT support, award-winning customer service, proactive maintenance and ongoing advice.
Cybersecurity Concerns: Changing cyber threats are a rising concern. Companies may have good IT support but inadequate measures against evolving cybersecurity risks mean they are open to a cyber attack. Many IT support providers are NOT experts in cyber security.
Supplementary Support: Not all businesses wish to fully outsource IT. Some prefer expertise in specific areas, be it consultancy, cybersecurity, or occasional assistance. We provide flexibility and try to ensure we are always on the same page as you.
Choose an IT partner with a proven track record – trust in our experience.
Why Choose Your IT?
Since 2009, we’ve offered IT services to organisations, ranging from 10 users to businesses with 100+ users in Leicester and the East Midlands. Boasting a 98% customer satisfaction rate, our skills ensure swift remote support and top-notch customer service. With a retention rate in the high 90s, we’ve maintained long-term relationships, offering more than just support. Prioritising cybersecurity, we safeguard businesses, employees, and customers from cybercrime, ensuring backup and disaster recovery. Always search for the best; choose us.
How IT Support Works
You’re probably highly reliant on your IT systems, you need them to be running smoothly in order to carry out the work you need to
10 Reasons Why You Should Consider IT Support Outsourcing
Should you consider IT Support Outsourcing for your business? You may view IT as a necessary evil in your company, or you may view it
How Much Does IT Support Cost?
Fully Managed IT Support from Your IT Department is going to cost from £35 per user per month, starting at a minimum charge of £350 per
Why IT Support Is Important:
Businesses today need technology. In today’s digital age, it plays an essential role in any organisation, big or small. Technology is often one of the
In-House IT Support Or Outsourced IT Support?
As long as IT has been around, there has been the question of whether outsourced or in-house IT support is best. Effectively managing the cost
Why Outsource IT Support?
Managing an in-house IT support department can be an expensive and complicated affair. For this reason, many companies choose to outsource their IT support. But
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