Welcome to Your IT Department
IT Support Leicester
Our whole team has been really happy with the support provided. Expectations are set on anticipated delivery times and we always feel those times are bettered!
Sandra, Stadium Manager, Leicestershire County Cricket Club
The Problems We Solve
Things Keep Breaking
How We Fix It
IT Support is Slow and Unreliable
How We Fix It
Your Tech Feels Outdated
How We Fix It
No Tech Plan for the Future
How We Fix It
Worried About Online Threats
How We Fix It
Your IT Team Need Extra Help
How We Fix It
Making Business Easier With IT Support That Is..........
FAST
96% of calls answered by an engineer within 30 seconds
EASY
Multiple support channels mean you get the assistance you need, exactly when you want it
PERSONAL
A team of engineers dedicated to you, providing quicker resolutions through a deep understanding of your IT
Our Comprehensive IT Services
Cyber Security
Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.
IT Support
The support you need delivered faster with our unique IT Support Portal. Less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT support service that allows you to focus on what matters the most: growing your business.
IT Consultancy
Improve efficiency with expert help to get more from your existing technology and systems. We’ll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.
Cloud Solutions
Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.
Communications
Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.
Digital Transformation
Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.
In Need Of A Friendly, Reliable IT Support Team In Leicester?
Your IT Department solves all of your IT problems by offering a package of support services that you can rely on! With our tailored support, we can offer the latest technical support with an abundance of ongoing advice to make sure your business has all the support it needs.
Have issues resolved remotely, quickly, and efficiently! Our IT support for Leicester and IT support Nottingham offers market-leading services for local businesses.
We work in partnership with you
We believe Managed IT Support is done with you, not to you. Our aim is to align your technology with your business goals and we’ll work with you to increase efficiency and reduce costs. Leicester businesses can thrive with our support services.
One size doesn’t fit all and our Managed IT Solutions will be tailored to your needs. We will offer real-time system monitoring with support technicians and no hidden fees. It’s the best way to guarantee the latest technical solutions for your business.
Our Guarantee
Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs
Meet Our Team Of Experts
Lee Hewson
Managing Director
Co-founder of Your IT, responsible for keeping an overview on what's going on and coming up with new ideas to drive the business forward. Also keeps an eye on the money (phew!). Somehow finds time to jet off to far flung places to 'learn' with his 'peer group'. Because going drinking with his buddies can't be claimed as a business expense.
Sam Hewson
Office manager & head of staff development
Sams previous experience working with children has stood her in very good stead for looking after this lot! Sam might be responsible for finance and the smooth running of the office but looking after our people is her main job. The Your IT Mum she's done so much to develop HR & training in the business.
Craig Pearson
Director of Sales & Marketing
Craig makes us look good online and offline and brings in lovely new clients for us to look after, whilst also keeping an eye on our account management process. Goes to lots of networking events mainly those that involve food and/or drink. Does weird diets, plays golf badly and walks Rick his rescue Greyhound. Also 'collects' Single Malt Whiskey.
Alice Taylor
Business Development Manager
Alice joined us as a Business Development Manager in December 2022 on a Graduate Apprenticeship scheme. She's fitted in really well and can certainly hold her own with all the boys in the office. She's our networking queen, mainly seen schmoozing with the big shots. And Craig.
Angus Unwin-Rose
Senior Business Advisor
The first person that most of our customers speak to and meet, Angus works with customers new and old to ensure they are getting everything they can from their relationship with Your IT. Angus is multi-lingual, often interpreting 'IT geek' into something the rest of us can understand.
Charley Clarke
Service Delivery Manager
Charley has overall responsibility for service delivery and making sure everything is running smoothly. Cool under pressure and a consummate professional are just two of the ways we'd like to be able to describe him. He certainly has a way with words and his own unique style but he gets the job done and we kinda love him!!
Testimonials
Our IT services
How we can help
| What you get | How it helps |
|---|---|
| Help desk and online support | Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour. |
| Remote monitoring and maintenance | Problems fixed before they affect your business. |
| Managed patching & updates | The latest and most secure versions of all your software. Updates happen in the background with NO interruptions. |
| Supplier management | We deal with all your technology suppliers – phones, printers, broadband, software – even if we don’t provide them. |
| Technology buying service | No more searching around for the best price – we provide all your technology, configured and ready to use. |
| Account Management | A single point of contact for questions and queries about your technology. |
| Advanced security solutions | Basic security as part of your support package, and advanced solutions as easy to understand add ons. |
| Managed Communications | Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call. |
| One simple ‘All in’ cost | Simplify your IT budget and your administration and save time and money every month. |
How we work
Our Process
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
Step 1
Call us on 0115 8220 200 Complete the contact form, or book a meeting in our calendar.
Step 2
We'll take some basic details, discuss your most pressing issues and organise an assessment.
Step 3
We'll carry out a full assessment of your business and technology.
Step 4
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
Sectors we serve
Managed IT Support for a wide range of sectors
What is Managed IT?
Fully Managed IT Support from Your IT Department LTD provides your business with a complete, flexible outsourced IT Department and takes away the stresses associated with technology failure.
Fully Managed IT Support provides your local Leicester business with an integrated fixed-price IT solution. No matter your business objectives, your solution will include all of the services and benefits listed below including unlimited Service Desk and On-Site support for all your IT issues.
After we have visited your business to fully assess your current IT systems, then we will provide you with the best IT solutions. Our support packages aim to lower your IT costs, reduce your downtime, supply you with the best IT solutions and provide you with outstanding Leicester based customer support. Because your solution will be designed by our experts it will be unique to you, and tailored to your exact needs.
Why choose Your IT Department for IT Support Leicester?
The Your IT Team are currently ranked 5th in the UK and 97th in the world according to the Channel Futures MSP 501 competition, the world’s largest independent assessment of businesses in the sector. We’re the top-ranked independent owner-managed IT company in the East Midlands. Your IT has been offering support contracts to Leicester, Chesterfield, Mansfield, Derby and IT Support for Loughborough companies and local East Midlands Businesses for over a decade, since forming in 2009.
Our Award-Winning IT Specialists Elevating IT Excellence Across The UK
Over the years, we’ve not only been committed to delivering excellent IT services but have also been recognised for our dedication and expertise. Here’s a snapshot of our achievements:
Nachural Award: A testament to our consistent excellence, bagging it consecutively in 2023 & 2022!
Chamber Excellence in Customer Service 2022: Our clients are at the heart of what we do, and this award is proof of our unwavering commitment to them.
TOP 50 Best Managed IT Companies Award for Britain 2022: Ranked among the best, we’re proud to be leading the IT revolution in Britain.
MSP501 Recognition: A nod to our innovative solutions and forward-thinking approach in the IT realm.
With a trophy cabinet like ours, it’s evident that when you partner with Your IT Department, you’re partnering with the very best in the business. Experience excellent IT services with the experts who’ve been there, done that, and won it all!
Find Us Get In Contact Today
In need of IT Support and Services in Leicester? Or, you would just like some help and advice, then please get in touch and we’ll be glad to help!
Leicester: 0116 201 8549
Case Studies
Some of our client stories
Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Case Study – Rowes Precision Products
About Rowes Rowes Precision Products (ROWES) are turned parts manufacturers based in Derbyshire in the East Midlands. They manufacture precision turned and machined components, offering
About Mellor Meller LTD design, project management, cost management and delivery of large commercial building projects. With clients including Heineken, Heinz, the NHS and North
Frequently asked questionsWe have answered many commonly asked questions below
What Is Meant By IT Services?
IT Services support clients with an efficient service based on maintaining companies’ technical infrastructure, from repairing desktop computers to dealing with security issues and overall server support. Support professionals such as ourselves keep your IT services running smoothly and effectively for a fraction of the price of an in-house team. So if you want a cost-effective solution and a fully managed support service, look no further than Your IT.
What Do IT Services Do?
IT services offer support solutions for technical issues. In the modern era everything is done via computers and mobile phones connecting to the internet, so to make sure your business runs smoothly you need server support and expert engineers to make sure everything is running as it should. Here at Your IT, we do just that! We provide world-class support solutions for remote monitoring of your tech needs. We even have most issues fixed remotely meaning you can save money and space by having your IT department working remotely.
What Are Disaster Recovery Solutions?
Running a business is tricky and the last problem you need is an IT issue making things worse. Having IT services that continually and actively monitor your technology and provide support when things go wrong is a great service to have. Your IT offers support for Leicester businesses with a very simple pricing structure that offers remote and on-site support that you can rely on. We offer outstanding customer service, and a bespoke package to meet your exact needs.
Do You Need IT Support In Leicester?
All modern companies need IT support, it is an essential service for any company. We offer local expertise for local Leicester businesses and we guarantee a premium service wherther that be consultancy or cyber security related. So, if you want to make sure your IT infrastructure is safe, protected, and running smoothly, then look no further. Find out why our skills and services keep our clients happy when they choose us as their local IT provider company.
Do I Need An IT Service Desk?
Having an in-house team is excellent, but it is unnecessary for your business and is not cost-effective. When you fully outsource your IT department you provide your users with access to a team of experienced service desk staff to meet your business needs at a fraction of the cost. We provide your offices with the support packages needed to keep your site and users working smoothly.
How IT Support Works
You’re probably highly reliant on your IT systems, you need them to be running smoothly in order to carry out the work you need to
10 Reasons Why You Should Consider IT Support Outsourcing
Should you consider IT Support Outsourcing for your business? You may view IT as a necessary evil in your company, or you may view it
How Much Does IT Support Cost?
Fully Managed IT Support from Your IT Department is going to cost from £35 per user per month, starting at a minimum charge of £350 per
Why IT Support Is Important:
Businesses today need technology. In today’s digital age, it plays an essential role in any organisation, big or small. Technology is often one of the
In-House IT Support Or Outsourced IT Support?
As long as IT has been around, there has been the question of whether outsourced or in-house IT support is best. Effectively managing the cost
Why Outsource IT Support?
Managing an in-house IT support department can be an expensive and complicated affair. For this reason, many companies choose to outsource their IT support. But
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