IT Support Leicester

At Your IT Department, our Leicester IT support packages are designed to provide everything your business needs to stay secure, productive, and stress-free when it comes to technology.

Whether you’re a growing SME or a well-established local business, our fully managed IT support gives you access to a complete outsourced IT department — all for a predictable monthly fee.

Here’s what’s included:

🖥️ Unlimited Remote & Onsite Support

Your team can contact our friendly Service Desk as often as needed. Most issues are resolved within 30 minutes — and if we can’t fix it remotely, a local engineer will be onsite quickly.

🔒 Cybersecurity Protection

We include essential cybersecurity services in all support packages, such as:

• Antivirus and endpoint protection

• Email filtering

• Firewall management

• Security patches and updates

☁️ Cloud Services & Microsoft 365 Support

We manage and support:

• Microsoft 365 setup, migrations, and administration

• Microsoft Teams and SharePoint

• Cloud backups and business continuity

• Secure file sharing and remote access solutions

🔧 24/7 System Monitoring & Proactive Maintenance

Our tools monitor your systems 24/7 — detecting and fixing potential issues before they cause downtime. We keep your software updated, your systems optimised, and your network running smoothly.

📈 IT Strategy & Consultancy

We assign you a dedicated account manager and technical lead who will:

• Meet with you regularly for IT reviews

• Help plan for growth and scalability

• Align your tech with your business goals

• Provide vendor and procurement advice

🔄 Backup & Disaster Recovery

We ensure your data is securely backed up and can be restored quickly in case of data loss, cyberattack, or system failure — so you’re always prepared.

🧑‍💼 Onboarding & Staff Support

New starter? Tech questions from your team? We handle:

• Device setup and user onboarding

• User permissions and access levels

• Everyday IT queries and training

💬 In short? We’re more than just a helpdesk — we’re your IT partner, helping your Leicester business run smarter, safer, and faster.

Would you like a detailed breakdown of our packages or a free IT audit? Get in touch with us today.

We pride ourselves on our fast response times and proactive approach to IT support.

For most support tickets, we aim to respond and resolve the issue within 30 minutes. Our Service Desk is available Monday to Friday from 7:00 AM to 6:30 PM, and urgent issues are prioritised immediately — often receiving attention within minutes of being logged.

If an issue can’t be resolved remotely, one of our local engineers can be onsite quickly — especially for clients in and around Leicester. Our location means we’re able to provide rapid on-the-ground support when you need it most, minimising downtime and disruption to your business.

In short, whether it’s a password reset or a major system outage, we’re on it fast — and we keep you updated every step of the way.

IT Services support clients with an efficient service based on maintaining companies’ technical infrastructure, from repairing desktop computers to dealing with security issues and overall server support. Support professionals such as ourselves keep your IT systems running smoothly and effectively for a fraction of the price of an in-house team. So if you want a cost-effective solution and a fully managed support service in Leicester and the East Midlands, look no further than Your IT.

An IT support company helps businesses manage, maintain, and secure their technology so they can operate smoothly and efficiently — without having to worry about technical issues.

At a basic level, this includes resolving day-to-day IT problems, such as email errors, software issues, or network connectivity troubles. But a great IT support company — like Your IT Department — goes far beyond that.

We act as your outsourced IT department, handling everything from:

• Helpdesk support for your team (remote & onsite)

• System monitoring to prevent problems before they happen

• Cybersecurity protection to guard against viruses, phishing, and data breaches

• Cloud services & Microsoft 365 management

• IT strategy & consultancy to help you plan for growth

• Backups and disaster recovery so your business stays safe and resilient

The goal? To keep your systems running smoothly, your staff productive, and your business protected — all while reducing IT-related stress and costs.

Running a business is tricky and the last problem you need is an IT issue making things worse. Having IT services that continually and actively monitor your technology and provide support when things go wrong is a great service to have. Your IT offers support for Leicester businesses with a very simple pricing structure that offers remote and on-site support that you can rely on. We offer outstanding customer service, and a bespoke package to meet your exact needs.

All modern companies need IT support, it is an essential service for any company. We offer local expertise for local Leicester businesses and we guarantee a premium service wherther that be consultancy or cyber security related. So, if you want to make sure your IT infrastructure is safe, protected, and running smoothly, then look no further. Find out why our skills and services keep our clients happy when they choose us as their local IT provider company.

Yes — many businesses with an in-house IT person or small team still benefit greatly from partnering with a managed IT support provider like Your IT Department.

Here’s why:

✅ Extra Capacity & Expertise

Your internal IT staff may be great at handling day-to-day tasks, but when it comes to larger projects, cybersecurity, or system upgrades, having access to a full team of specialists can make a big difference.

✅ Holiday & Sick Cover

We provide reliable cover when your internal staff are off, ensuring your business doesn’t grind to a halt due to illness or annual leave.

✅ Strategic Support

We bring strategic IT planning and consultancy, helping you align your tech with long-term business goals — a task that often gets pushed aside when in-house teams are busy firefighting.

✅ Access to Tools & Monitoring

We use enterprise-grade tools for 24/7 system monitoring, patch management, and cybersecurity — often beyond the budget of smaller in-house teams.

✅ Collaborative Approach

We’re not here to replace your IT person — we work alongside them as a trusted partner, providing backup, insights, and support wherever needed.

🧠 Many of our Leicester-based clients have internal IT staff — and they love how we help them do more, stress less, and scale faster.

The cost of managed IT support can vary depending on the size of your business, the complexity of your IT systems, and the level of support you require. At Your IT Department, we offer flexible, fixed-price packages tailored to the needs of small and medium-sized businesses in Leicester and beyond.

You can get further information in this comprehensive article https://www.your-itdepartment.co.uk/it-support/how-much-does-it-support-cost/

Typically, our fully managed IT support packages start from around £20–£40 per user, per month. This includes:

• Unlimited remote and onsite support

• 24/7 monitoring and maintenance

• Cybersecurity protection

• Cloud services (like Microsoft 365 support)

• Strategic IT advice and account management

Unlike pay-as-you-go or break/fix IT services, managed IT support is proactive and predictable. You get full coverage for a fixed monthly fee — no surprise bills, no downtime headaches.

💡 Bonus: We also offer free initial consultations and IT audits to help you understand exactly what you need — and nothing you don’t.

🎯 Looking for a quote tailored to your business? Get in touch today and we’ll provide a free, no-obligation cost estimate based on your current setup and future goals.