Welcome to Your IT Department
Award-Winning IT Services Loughborough
Very happy with the IT services provided by Your IT Department. They have consistently been prompt, professional, knowledgeable and always on-point. They are a friendly team who I highly recommend.
Alex, HR, PCE Ltd
The Problems We Solve
Things Keep Breaking
How We Fix It
IT Support is Slow and Unreliable
How We Fix It
Your Tech Feels Outdated
How We Fix It
No Tech Plan for the Future
How We Fix It
Worried About Online Threats
How We Fix It
Your IT Team Need Extra Help
How We Fix It
Making Business Easier With IT Support That Is..........
FAST
96% of calls answered by an engineer within 30 seconds
EASY
Multiple support channels mean you get the assistance you need, exactly when you want it
PERSONAL
A team of engineers dedicated to you, providing quicker resolutions through a deep understanding of your IT
Our Comprehensive IT Services
Cyber Security
Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.
IT Support
The support you need delivered faster with our unique IT Support Portal. Less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT support service that allows you to focus on what matters the most: growing your business.
IT Consultancy
Improve efficiency with expert help to get more from your existing technology and systems. Weโll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.
Cloud Solutions
Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.
Communications
Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.
Digital Transformation
Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.
IT Services Loughborough An IT Partner By Your Side
Award-Winning IT Support in the Midlands
Since 2009, Your IT Department has supported businesses in Loughborough, providing IT services, support and technical help. Our support packages offer quick solutions and include unlimited remote and onsite support, plus regular maintenance, all from our friendly team.
As a top managed IT support provider, we quickly fix IT problems to keep your business running smoothly. We also work closely with our clients, helping them choose and use technology that meets their business objectives.
Your IT Department solves all of your IT problems including:
- Slow computers or an unreliable network
- IT issues that slow down productivity and frustrate staff.
- Spending your time fixing IT problems instead of getting on with the day job.
- IT support that takes ages to get back to you (and never gets to the bottom of the issue..)
- Ageing equipment with no idea when it might need replacing.
- Absolutely no idea where you are heading with your technology.
Weโll Solve These Problems (and any others youโre having) within the first 90-days!
Your IT departments experienced team will take control of your entire IT infrastructure, monitoring your systems 24/7, 365 days a year, and providing you with the very best service at a fraction of the cost of an in-house solution and, crucially, freeing up your time to focus on running your business. We promise you will never need to rely on poor IT support or substandard internal IT teams again.
Take a look below to find out exactly what we offer, what managed IT means for your business, and why businesses across Leicester and the East Midlands are choosing the 360ยฐ approach to IT solutions that Your IT Department offers. You won’t find better IT services in Leicester, IT support in Derby, IT Support in Mansfield and the East Midlands that offer the same market-leading support as us.
We work in partnership with you
We believe Managed IT Support is done with you, not to you. Our aim is to align your technology with your business goals and weโll work with you to increase efficiency and reduce costs. Leicester businesses can thrive with our support services.
One size doesnโt fit all and our Managed IT Solutions will be tailored to your needs. We will offer real-time system monitoring with support technicians and no hidden fees. It’s the best way to guarantee the latest technical solutions for your business.
Our Guarantee
Use our service for 90-days. If youโre not completely satisfied weโll refund ALL of your support costs
Testimonials
How We Support Your Business
Rapid IT Solutions and Support
Our expert team resolves 95% of IT issues within an hour. We proactively fix problems before they impact your operations.
Bulletproof IT Management
Enjoy the latest, most secure software versions with zero interruptions. We coordinate all your technology suppliers, including those not directly provided by us, such as phones, printers, broadband, and software.
Streamlined Technology Procurement
We source all your technology at the best prices, fully configured and ready to deploy. Your very own contact addresses all your technology inquiries and issues.
Enhanced Security and Communications
Our packages include a quality basic security solution with the option to easily add more advanced solutions. Integrate all your communication needsโphones, broadband, mobile, Wi-Fiโunder one roof with a single support number and a simplified, inclusive cost model that saves you time and money.
Our IT services
How we can help
| What you get | How it helps |
|---|---|
| Help desk and online support | Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour. |
| Remote monitoring and maintenance | Problems fixed before they affect your business. |
| Managed patching & updates | The latest and most secure versions of all your software. Updates happen in the background with NO interruptions. |
| Supplier management | We deal with all your technology suppliers – phones, printers, broadband, software – even if we donโt provide them. |
| Technology buying service | No more searching around for the best price – we provide all your technology, configured and ready to use. |
| Account Management | A single point of contact for questions and queries about your technology. |
| Advanced security solutions | Basic security as part of your support package, and advanced solutions as easy to understand add ons. |
| Managed Communications | Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call. |
| One simple ‘All in’ cost | Simplify your IT budget and your administration and save time and money every month. |
How we work
Our Process
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
Step 1
Call us on 0115 8220 200 Complete the contact form, or book a meeting in our calendar.
Step 2
We'll take some basic details, discuss your most pressing issues and organise an assessment.
Step 3
We'll carry out a full assessment of your business and technology.
Step 4
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
Sectors we serve
Managed IT Support for a wide range of sectors
Case Studies
Some of our client stories
Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Case Study – Rowes Precision Products
About Rowes Rowes Precision Products (ROWES) are turned parts manufacturers based in Derbyshire in the East Midlands. They manufacture precision turned and machined components, offering
About Mellor Meller LTD design, project management, cost management and delivery of large commercial building projects. With clients including Heineken, Heinz, the NHS and North
About Us Our Beginnings
Founded in 2009 by directors Lee Hewson and Simon Cox, Your IT Department was created with a clear and straightforward vision. Lee and Simon aimed to offer more than the standard IT support service; they envisioned a support service that would focus on the unique needs of local businesses, delivering high-quality IT solutions that extend beyond mere computer repairs and hardware provision.
โFrom day one we wanted to provide more than an IT helpdesk. The name came about as we wanted to be our clients whole IT Department. This meant more than fixing things. It meant understanding the business and working with them to ensure the technology helps get the business where it wants to beโ explains Simon.
Our Evolution as a Managed Service Provider
Early Beginnings and Expansion
Before “Managed Service Provider” became a buzzword in the UK, Your IT was already leading the charge. We began in Nottingham’s Mercury House, led by founders Lee Hewson and Simon Cox, and quickly grew.
By 2010, we hired our first employee and started a period of rapid expansion. The company didn’t stop at Nottingham; it soon branched out to Loughborough, Leicester, and Sheffield, hiring more skilled engineers to meet the growing demand for their cost-effective, customer focused IT support solutions
International Recognition and Achievements
In 2018, Your IT earned a spot on the prestigious MSP 501 list, which ranks the worldโs top managed service providers. This recognition placed Your IT among the elite, and since then Your IT has consistently appeared in the top 100 globally and within the top five in the UK.
In 2022 when the company received the Excellence in Customer Service Award at the Nachural Entrepreneurship Awards, AND at the Est Midlands Chamber of Commerce Awards. The business retained the Nachurall Award in 2023 further cementing its reputation for outstanding client service.
Todayโs Diverse Operations
Currently, Your IT employs 24 dedicated staff members and offers support options to a diverse clientele, including recruitment agencies, plumbers, solicitors, and digital marketing agencies.
Our client base varies from small teams of fewer than ten users to large organisations with over 100 users.
โWhen we visit a new client we talk about their business, not ours. We want to understand the pain points, the problems and what their IT is not doing for them that they need it to. This might be that they need to collaborate more easily, have staff work remotely, or they know things are not as secure as they should be. Itโs our job to ensure the right technology is used to solve those issues.
Then we start to talk about where they want to go next, and we start to build their individual IT Roadmap. Thatโs when we are truly working in partnership, looking at ways to make things more efficient, reduce costs and make technology stress free for the ownersโ
Excellence in Customer Service
Recognition of Superior Service
Our commitment to delivering Loughborough’s finest IT support has been officially recognised. Your IT was honoured with the Excellence in Customer Service Award at the 2022 Nachural Awards, retaining the Award in 2023.
What Impressed the Judges
Our commitment to surpassing industry standards shone through, with high customer satisfaction scores, robust customer retention rates, a strong focus on staff training, and a relentless pursuit of enhancing the customer experience.
Frequently asked questionsWe have answered many commonly asked questions below
We provide a complete range of IT Support and Services. We are our client’s entire IT Department, an alternative to an in-house team that offers all the benefits but costs much less so you’ll save money and improve your cash flow. Our experienced team look after your entire network, we manage your IT estate and provide IT consultancy and advice. If you have an IT Manager or in-house team we work closely to support them and provide them with holiday cover, supplementary expertise or anything else they require.
Loughborough businesses tend to have one of 4 issues that lead to them calling for managed IT support services;
They have no IT support in place and are fixing problems themselves. This is often extremely time-consuming and takes individuals away from their day job. This affects the commercial success of the organisation. Companies get to a point where they need to fully outsource their user support to ensure a faster recovery time. Once they start talking to an IT support company they start to see the other elements missing from their IT strategy. This might include a comprehensive backup strategy, cloud services, disaster recovery, email support, or no way to track the age of their systems.
They are working with one of the other managed IT support businesses available and are unhappy. They may find the service desk has become slow to react, that they are suffering an increased amount of hardware failure, or that the incumbent is not helping them act strategically when it comes to IT. In today’s climate, you want an IT provider that provides an expert team for all your IT needs. This means bespoke support services for your employees from the service desk, with award-winning customer service. Proactive monitoring and maintenance to stop problems before they affect you. And advice and support for the business owners to get the most from IT, future proof the company and control IT costs.
Other businesses are concerned about Cyber Security. This may be linked to the issue above. The current IT provider is giving good support services but is not helping the company address the changing threat landscape when it comes to cyber security.
Finally, the company might need support from an internal team. They might not want to fully outsource their IT but want help in a particular area. We may provide a service desk service, IT consultancy, cyber security, or simply provide extra support as and when needed.
Your IT has the experience and track record you should seek in an IT partner.
Weโve been providing IT services since 2009. Our team support organisations from 10 users up to well over 100 and provide managed IT support and IT Services to over 120 clients across Birmingham and the West Midlands.
We average a customer satisfaction rate of over 98%. This means our remote support fixes things quickly, gets your staff working when things go wrong, and provides great customer service, However CSAT scores only tell part of the story. We have a customer retention rate in the high 90% and have several customers who have been on support contracts with us for over a decade. In order to maintain that kind of relationship, we supply each client with much more from their support packages.
Finally, we put cyber security at the heart of everything we do. Protecting you, your business and employees, and your customers from cybercrime and providing backup and disaster recovery for Birmingham businesses.
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