Welcome to Your IT Department
Award Winning Mansfield IT Support Services
Your IT staff are easily contactable, phone back when they say they will, and are a pleasure to talk to.
Michael, Manager, Enviroenergy
The Problems We Solve
Things Keep Breaking
How We Fix It
IT Support is Slow and Unreliable
How We Fix It
Your Tech Feels Outdated
How We Fix It
No Tech Plan for the Future
How We Fix It
Worried About Online Threats
How We Fix It
Your IT Team Need Extra Help
How We Fix It
Making Business Easier With IT Support That Is..........
FAST
96% of calls answered by an engineer within 30 seconds
EASY
Multiple support channels mean you get the assistance you need, exactly when you want it
PERSONAL
A team of engineers dedicated to you, providing quicker resolutions through a deep understanding of your IT
Our Comprehensive IT Services
Cyber Security
Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.
IT Support
The support you need delivered faster with our unique IT Support Portal. Less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT support service that allows you to focus on what matters the most: growing your business.
IT Consultancy
Improve efficiency with expert help to get more from your existing technology and systems. We’ll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.
Cloud Solutions
Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.
Communications
Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.
Digital Transformation
Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.
Your Strategic IT Partner in Mansfield
As your dedicated local IT support service, we cover all your IT needs. Known as a leading IT company, we deliver the best solution with an extensive range of technical support, fixes, and maintenance services. Our reliable assistance ensures that you can offer uninterrupted services to your clients and customers. Need IT support in Mansfield? Give us a call today.
Our Guarantee
Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs
Testimonials
Our IT services
How Our IT Services Benefit Your Business
Your single-point support package. Your IT Department. Support providers for your Mansfield business.
Proactive IT Management
We monitor your systems remotely, fixing issues before they impact your operations, and manage updates seamlessly without disrupting your workflow.
Efficient Problem Resolution
Our expert support team quickly addresses IT issues, resolving 95% of problems in less than an hour through our help desk and online support system.
Enhanced Security Measures
Our support software packages include basic security, with the option to add a comprehensive range of advanced solutions easily.
Detailed Supplier Coordination
We handle all your technology suppliers, covering everything from phones to software, ensuring smooth operations even for services we don’t directly provide.
Efficient Technology Sourcing
Forget the hassle of shopping around. We supply all your technology needs, fully configured and ready to use.
Integrated Communications Management
Manage all your communications needs from phones to WiFi under one roof, with one support number and a simplified cost structure.
Dedicated Account Management
You’ll have a single point of contact for all your data and technology inquiries, simplifying your communications.
Our IT services
How we can help
| What you get | How it helps |
|---|---|
| Help desk and online support | Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour. |
| Remote monitoring and maintenance | Problems fixed before they affect your business. |
| Managed patching & updates | The latest and most secure versions of all your software. Updates happen in the background with NO interruptions. |
| Supplier management | We deal with all your technology suppliers – phones, printers, broadband, software – even if we don’t provide them. |
| Technology buying service | No more searching around for the best price – we provide all your technology, configured and ready to use. |
| Account Management | A single point of contact for questions and queries about your technology. |
| Advanced security solutions | Basic security as part of your support package, and advanced solutions as easy to understand add ons. |
| Managed Communications | Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call. |
| One simple ‘All in’ cost | Simplify your IT budget and your administration and save time and money every month. |
How we work
Our Process
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
Step 1
Call us on 0115 8220 200 Complete the contact form, or book a meeting in our calendar.
Step 2
We'll take some basic details, discuss your most pressing issues and organise an assessment.
Step 3
We'll carry out a full assessment of your business and technology.
Step 4
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
Sectors we serve
Managed IT Support for a wide range of sectors
IT SUPPORT MANSFIELD
Leave your IT worries with us
Your business needs an IT infrastructure that is reliable 24/7. This means means you need an IT team that can offer support solutions whenever an issue may appear. Our support desk gives your people remote assistance with their own IT team who will help them overcome their day-to-day IT issues. We are a leading managed IT support company, and we provide remote support services to over 2200 individuals.
Don’t let your IT systems’ issues slow you down because every time your server or IT systems go down, you potentially lose money, time, and customers.
Our IT support aims to make your company more efficient and productive. With us as your support partner, your team can focus fully on their tasks without IT disruptions.
Since 2009, we’ve been aiding businesses in crafting effective technology strategies. Unlike many consultants who only offer theory, we have technical ability to design and implement practical, strategic IT solutions tailored to your needs.
WHO ARE WEWhere It All Started
Founded in 2009 by Lee Hewson and Simon Cox, Your IT Department began with a clear goal: to offer more than just basic IT fixes and critical hardware supplies. Lee and Simon aimed to create customer-focused, high-quality Managed IT support services for local businesses, looking to truly enhance the way companies manage their technology needs.
“From day one we wanted to provide more than an IT helpdesk. The name came about as we wanted to be our clients whole IT Department. This meant more than fixing things. It meant understanding the business and working with them to ensure the technology helps get the business where it wants to be” explains Simon.
Tracing the journey of Your IT Department, here’s a timeline highlighting key milestones and expansions from its inception to becoming a leading IT Support Company.
2009
Founded by Lee Hewson and Simon Cox, Your IT Department was built on the Managed Services Provider (MSP) model, focusing on proactive IT maintenance and strong client partnerships, initially based at Mercury House in Nottingham’s Shipstones Business Park.
2010
The company hires its first employee and begins expanding services beyond Nottingham to Derby, Leicester, and Sheffield, growing their team of engineers.
2014
Outgrowing the initial office, the team moves to the NBV Enterprise Centre on David Lane in Nottingham.
2016
Your IT Department purchases its own premises at Farrington Way, strategically located on the Nottingham/Derby border to better serve Mansfield business.
2018
Achieves international recognition by ranking in the MSP 501 list, entering the top 100 globally and top 20 in the UK.
2022
Wins the Excellence in Customer Service Award at the Nachural Entrepreneurship Awards, AND the East Midlands Chamber of Commerce Excellence in Customer Service Award, whilst breaking the top 5 in the UK in the MSP 501
2023
The company is named in the 50 Best Managed IT support providers in the UK and retains the Excellence in Customer Service Award at the Nachural Awards.
Present
Employs 24 staff members and supports a diverse client base including recruitment agencies, plumbers, solicitors, and digital marketing agencies.
“When we visit a new client we talk about their business, not ours. We want to understand the pain points, the problems and what their IT is not doing for them that they need it to. This might be that they need to collaborate more easily, or they know things are not as secure as they should be.
Then we start to talk about where they want to go next, and we start to build their individual IT Roadmap. That’s when we are truly working in partnership, looking at ways to make things more efficient, and using our innovative IT solutions to support our clients IT infrastructure.
Case Studies
Some of our client stories
Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Case Study – Rowes Precision Products
About Rowes Rowes Precision Products (ROWES) are turned parts manufacturers based in Derbyshire in the East Midlands. They manufacture precision turned and machined components, offering
About Mellor Meller LTD design, project management, cost management and delivery of large commercial building projects. With clients including Heineken, Heinz, the NHS and North
Award winning customer service
We’ve always prided ourselves on delivering top-notch support in Mansfield, and we’re thrilled to announce that we’ve been recognised for our efforts retaining the Excellence in Customer Service Award at the 2023 Nachural Awards.
The judges were impressed by our customer satisfaction scores, which exceed industry standards, our strong customer retention rates, our commitment to staff training, and our dedication to continuously enhancing the customer experience.
Frequently asked questionsWe have answered many commonly asked questions below
We provide a complete range of IT Support and Services. We are our client’s entire IT Department, an alternative to an in-house team that offers all the benefits but costs much less, so you’ll save money and improve your cash flow. Our experienced team look after your entire network; we manage your IT estate and provide IT consultancy and advice. If you have an IT Manager or in-house team we work closely to support them and provide them with holiday cover, supplementary expertise or anything else they require.
Mansfield businesses tend to have one of 4 issues that lead to them calling for managed IT support services;
They have no IT support in place and are fixing problems themselves. This is often extremely time-consuming and takes individuals away from their day job. This affects the commercial success of the organisation. Companies get to a point where they need to fully outsource their user support to ensure a faster recovery time. Once they start talking to an IT support company, they start to see the other elements missing from their IT strategy. This might include a comprehensive backup strategy, cloud services, disaster recovery, email support, or no way to track the age of their systems.
They are working with one of the other managed IT support businesses available and are unhappy. They may find that the service desk has become slow to react, that they are suffering an increased amount of hardware failure, or that the incumbent is not helping them act strategically regarding IT. In today’s climate, you want an IT provider that provides an expert team for all your IT needs. This means bespoke support services for your employees from the service desk, with award-winning customer service. Proactive monitoring and maintenance to stop problems before they affect you. And advice and support for the business owners to get the most from IT, future proof the company, and control IT costs.
Other businesses are concerned about Cyber Security. This may be linked to the issue above. The current IT provider is giving good support services but is not helping the company address the changing threat landscape regarding cyber security.
Finally, the company might need support from an internal team. They might not want to fully outsource their IT but want help in a particular area. We may provide a service desk service, IT consultancy, cyber security, or extra support when needed.
Your IT has the experience and track record you should seek in an IT partner.
We’ve been providing IT services since 2009. Our team support organisations from 10 users up to well over 100 and provide managed IT support and IT Services to over 120 clients across Mansfield and the East Midlands.
We average a customer satisfaction rate of over 98%. This means our remote support fixes things quickly, gets your staff working when things go wrong and provide excellent customer service, However, CSAT scores only tell part of the story. We have a customer retention rate in the high 90% and have several customers who have been on support contracts with us for over a decade. We supply clients with much more from their support packages to maintain that kind of relationship.
Finally, we put cyber security at the heart of everything we do. Protecting you, your business, employees, and your customers from cybercrime and providing backup and disaster recovery for Birmingham businesses.
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