Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Your IT staff are easily contactable, phone back when they say they will, and are a pleasure to talk to.
Michael, Manager, Enviroenergy
The Problems We Solve
Your IT Department is an award-winning IT support company from the Midlands. Since 2009 we’ve been providing Melton Mowbray businesses with IT services and technical support to help them achieve more. Our support packages provide fast problem resolution with unlimited remote support, unlimited onsite support, and preventative maintenance all delivered by our friendly team.
As you’d expect from a leading managed IT Support provider, we fix your IT issues quickly and keep your business running smoothly. However, we do much more than that. We act strategically, partnering with our clients and helping them to choose and use the right technology to achieve their business objectives.
Your IT Department solves all of your IT problems including:
We’ll Solve These Problems (and any others you’re having) within the first 90-days!
Your IT departments experienced team will take control of your entire IT infrastructure, monitoring your systems 24/7, 365 days a year, and providing you with the very best service at a fraction of the cost of an in-house solution and, crucially, freeing up your time to focus on running your business. We promise you will never need to rely on poor IT support or substandard internal IT teams again.
Take a look below to find out exactly what we offer, what managed IT means for your business, and why businesses across Melton Mowbray and the East Midlands are choosing the 360° approach to IT solutions that Your IT Department offers. You won’t find better IT services that offer the same market-leading support as us.
We work in partnership with you
We believe Managed IT Support is done with you, not to you. Our aim is to align your technology with your business goals and we’ll work with you to increase efficiency and reduce costs. Midlands businesses can thrive with our support services.
One size doesn’t fit all and our Managed IT Solutions will be tailored to your needs. We will offer real-time system monitoring with support technicians and no hidden fees. It’s the best way to guarantee the latest technical solutions for your business.
Our Guarantee
Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs
| What you get | How it helps |
|---|---|
| Help desk and online support | Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour. |
| Remote monitoring and maintenance | Problems fixed before they affect your business. |
| Managed patching & updates | The latest and most secure versions of all your software. Updates happen in the background with NO interruptions. |
| Supplier management | We deal with all your technology suppliers – phones, printers, broadband, software – even if we don’t provide them. |
| Technology buying service | No more searching around for the best price – we provide all your technology, configured and ready to use. |
| Account Management | A single point of contact for questions and queries about your technology. |
| Advanced security solutions | Basic security as part of your support package, and advanced solutions as easy to understand add ons. |
| Managed Communications | Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call. |
| One simple ‘All in’ cost | Simplify your IT budget and your administration and save time and money every month. |
How we work
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
Call us on 0115 8220 200 Complete the contact form, or book a meeting in our calendar.
We'll take some basic details, discuss your most pressing issues and organise an assessment.
We'll carry out a full assessment of your business and technology.
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
Sectors we serve
Fully Managed IT Support from Your IT Department LTD provides your business with a complete, flexible outsourced IT Department and removes the stress associated with technology failure.
Fully Managed IT Support provides your local Melton Mowbray business with an integrated fixed-price IT solution.
After we have visited your business to fully assess your current IT systems, then we will provide you with the best IT solutions. Our support packages aim to lower your IT costs, reduce your downtime, supply you with the best IT solutions and provide you with outstanding Midlands based customer support. Because your solution will be designed by our experts it will be unique to you, and tailored to your exact needs.
The Your IT Team are currently ranked 3rd in Europe and number 52 in the world according to the Channel Futures MSP 501 Next Gen competition, the world’s largest independent assessment of businesses in the sector. We’re the top-ranked independent owner-managed IT company in the East Midlands. Your IT has been offering support contracts to Leicester, Chesterfield, Mansfield, Burton On Trent, Derby and IT Support for Loughborough companies and local East Midlands Businesses for over a decade, since forming in 2009.
Our clients benefit from complete peace of mind, working with a partner who is aligned with their business and offers visibility and accountability. We go beyond simply fixing IT to provide expert guidance and industry best practice advice. Each client has an IT Roadmap and knows exactly where their existing system is going to be improved in the future, how much this will cost and how this aligns with their business needs and future commercial success.
Speaking of costs, our fixed price model means you have no hidden costs and can confidently ‘set and forget’ your IT budget with fixed monthly pricing. So for a remote and onsite support team, look no further than Your IT!
Our ITSupportPanel sets us apart from any other local MSP. This unique portal makes changing IT support provider easy. Your staff have no new telephone number to learn, or complex process to pick up. They just click the ‘IT’ button on the desktop or Mobile App and instantly connect to the Service Desk.
Experience a 50% reduction in calls to the service desk, countless hours saved of ‘telephone tennis’ as now technicians can book slots to take over PC’s and fix issues. Users simply receive a push notification when the job is completed. Logging tickets is easy and self-service bots further reduce time wasted by automatically taking staff members through remediation of the most basic issues.
You have complete control, with security checks and MFA built into approvals for an added layer of security.
We think prevention is better than cure. This is why we manage your IT systems and prevent issues before they arise, allowing you to concentrate on the daily running of your business. Instead of employing a complete in-house IT department, we can provide you with everything you need. And at a fraction of the cost and hassle. We ensure that we keep our customers fully updated and provide you with regular reports on network health, infrastructure, security and overall performance.
Your IT are a Microsoft Silver Partner and experts in installing and configuring Microsoft’s Premium cloud services – Microsoft 365.
Basic Cyber Security is included in the cost of every IT Support Package. However Your IT has it’s own Cyber Security Department, Your Cyber Team, to take your existing cyber security beyond the basics and give you complete peace of mind. With multiple CompTIA Security Plus trained engineers and consultants, you’ll receive expert advice on how to keep your business secure.
Our sister company, Your Comms, provides everything you need to keep your business well connected. From cloud phone systems to Broadband and Leased Lines, via Mobile Devices and WiFi absolutely everything is covered with a comprehensive range of options. And because you’re getting your comms from the same team you get your IT you also get the same best of breed service.
With our amazing IT team also comes amazing customer service. We offer superfast response times, dealing with all you support requests. and full support provided for our customers in the Melton Mowbray area. Our team has unrivalled knowledge and are able to assist you with all your needs no matter what you request. So don’t hesitate to ask any questions to our phone support team. We offer our Melton Mowbray clients a high level of protection and expert guidance.
Our support services are built to fit around your budget and business needs. That’s why we are the leading provider of IT Support in Melton Mowbray. In the Melton Mowbray area and interested in the IT services we provide? Or just looking for some help and advice? Then please get in touch and we’ll be glad to help!
We look forward to supporting your Melton Mowbray business as your trusted IT service provider.
Look what other local businesses we’ve helped in Melton Mowbray say about us!
Case Studies
Some of our client stories
Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Case Study – Rowes Precision Products
About Rowes Rowes Precision Products (ROWES) are turned parts manufacturers based in Derbyshire in the East Midlands. They manufacture precision turned and machined components, offering
About Mellor Meller LTD design, project management, cost management and delivery of large commercial building projects. With clients including Heineken, Heinz, the NHS and North
We provide a complete range of IT Support and Services. We are our client’s entire IT Department, an alternative to an in-house team that offers all the benefits but costs much less, so you’ll save money and improve your cash flow. Our experienced team look after your entire network; we manage your IT estate and provide IT consultancy and advice. If you have an IT Manager or in-house team, we work closely to support them and provide them with holiday cover, supplementary expertise or anything else they require.
Melton Mowbray businesses tend to have one of 4 issues that lead to them calling for managed IT support services;
They have no IT support in place and are fixing problems themselves. This is often extremely time-consuming and takes individuals away from their day job. This affects the commercial success of the organisation. Companies get to a point where they need to fully outsource their user support to ensure a faster recovery time. Once they start talking to an IT support company, they start to see the other elements missing from their IT strategy. This might include a comprehensive backup strategy, cloud services, disaster recovery, email support or no way to track the age of their systems.
They are working with one of the other managed IT support businesses available and are unhappy. They may find that the service desk has become slow to react, that they are suffering an increased amount of hardware failure, or that the incumbent is not helping them act strategically regarding IT. In today’s climate, you want an IT provider that provides an expert team for all your IT needs. This means bespoke support services for your employees from the service desk, with award-winning customer service. Proactive monitoring and maintenance to stop problems before they affect you. And advice and support for the business owners to get the most from IT, future-proof the company, and control IT costs.
Other businesses are concerned about Cyber Security. This may be linked to the issue above. The current IT provider is giving good support services but is not helping the company address the changing threat landscape regarding cyber security.
Finally, the company might need support from an internal team. They might not want to fully outsource their IT but want help in a particular area. We may provide a service desk service, IT consultancy, cyber security, or simply provide extra support as and when needed.
Your IT has the experience and track record you should seek in an IT partner.
We’ve been providing IT services since 2009. Our team support organisations from 10 users up to well over 100 and provide managed IT support and IT Services to over 120 clients across Birmingham and the West Midlands. From laptop repairs to computer repairs, our service desk can help!
We average a customer satisfaction rate of over 98%. This means our remote support fixes things quickly, gets your staff working when things go wrong, and provides excellent customer service. However, CSAT scores only tell part of the story. We have a customer retention rate in the high 90% and have several customers who have been on support contracts with us for over a decade. To maintain that kind of relationship, we supply each client with much more from their support packages.
Finally, we put cyber security at the heart of everything we do. Protecting you, your business and employees, and your customers from cybercrime and providing backup and disaster recovery for businesses in Melton Mowbray.
Latest News and Information
