Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Your IT staff are easily contactable, phone back when they say they will, and are a pleasure to talk to.
Michael, Manager, Enviroenergy
The Problems We Solve
96% of calls answered by an engineer within 30 seconds
Multiple support channels mean you get the assistance you need, exactly when you want it
A team of engineers dedicated to you, providing quicker resolutions through a deep understanding of your IT
Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.
The support you need delivered faster with our unique IT Support Portal. Less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT support service that allows you to focus on what matters the most: growing your business.
Improve efficiency with expert help to get more from your existing technology and systems. We’ll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.
Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.
Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.
Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.
Book A FREE IT Assessment worth £1,520
As an award-winning IT company, we understand what first-class support services looks like. Our experts have been supporting Rotherham business IT systems since 2009, providing support, knowledge and advice wherever needed. Our support packages provide fast problem resolution with unlimited remote support, unlimited onsite support, and preventative maintenance, all delivered by our friendly team.
Our technical support service makes sure that we fix your IT issues quickly and ensure business continuity. We act strategically, partnering with our clients and helping them to choose and use the right technology to achieve their business objectives.
We’re the leading experts in South Yorkshire and offer IT services to local businesses and surrounding areas. Our personal approach to support means that you can be confident your local company receives the best support available. Currently, we support over 120 local businesses, giving them access to their own IT Team and cost-effective solutions for their IT problems.
These days, remote working is essential in the modern climate, and Your IT can continue to offer support no matter where you’re based. We offer IT support in Sheffield, IT support service in Barnsley and the surrounding areas of South Yorkshire.
| What you get | How it helps |
|---|---|
| Help desk and online support | Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour. |
| Remote monitoring and maintenance | Problems fixed before they affect your business. |
| Managed patching & updates | The latest and most secure versions of all your software. Updates happen in the background with NO interruptions. |
| Supplier management | We deal with all your technology suppliers – phones, printers, broadband, software – even if we don’t provide them. |
| Technology buying service | No more searching around for the best price – we provide all your technology, configured and ready to use. |
| Account Management | A single point of contact for questions and queries about your technology. |
| Advanced security solutions | Basic security as part of your support package, and advanced solutions as easy to understand add ons. |
| Managed Communications | Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call. |
| One simple ‘All in’ cost | Simplify your IT budget and your administration and save time and money every month. |
How we work
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
Call us on 0115 8220 200 Complete the contact form, or book a meeting in our calendar.
We'll take some basic details, discuss your most pressing issues and organise an assessment.
We'll carry out a full assessment of your business and technology.
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
Our Guarantee
Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs
Case Studies
Some of our client stories
Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Case Study – Rowes Precision Products
About Rowes Rowes Precision Products (ROWES) are turned parts manufacturers based in Derbyshire in the East Midlands. They manufacture precision turned and machined components, offering
About Mellor Meller LTD design, project management, cost management and delivery of large commercial building projects. With clients including Heineken, Heinz, the NHS and North
Sectors we serve
Stop letting technology issues get in the way of your business
If you’re currently struggling with IT issues that slow down productivity and frustrate staff, we understand that this can be overwhelming. Or perhaps you have IT Support that takes ages to get back to you and never gets to the bottom of the issue?
If so, it may be time to consider fully managed support from a dedicated team of IT support professionals. We have a proactive approach, nothing is too much trouble and we are committed to helping your business succeed.
We believe your IT should enhance your company, not be held back by it.
You need fully managed IT support, with ongoing advice and a simple pricing structure to achieve this. You need a provider who offers the latest technical solutions, with expert engineers and consultants that will give you the industry’s best advice.
Book A Call with our experts today to explore how the best IT Support service in Rotherham can fix your IT issues. Let’s help you find technology that works for your business.
Since 2009, Your IT Department have been helping businesses make better technology strategy decisions and resolve technology challenges.
Whilst many consultancy services offer only the theory, we can design and deliver strategic projects for our clients.
Your IT Department was formed by Directors Lee Hewson and Simon Cox back in 2009. From the very beginning, Lee and Simon had a simple vision; to provide a customer-focused, high-quality IT service for local businesses that went beyond just fixing computers and providing hardware…
From the outset, our ambition extended beyond being just an IT helpdesk. We aspired to become a complete IT Department for our clients. “This goes beyond mere troubleshooting; it’s about aligning technology with a business’s objectives,” explains Simon.
In 2018, Your IT made a mark internationally, securing a spot in the prestigious MSP 501 list, the world’s most comprehensive ranking of Managed Service Providers. Your IT consistently stands out, ranking among the top 100 globally and in the UK’s top 5. By 2022, our accolades expanded, earning the Excellence in Customer Service Award at the Nachural Entrepreneurship Awards.
Today, our team now consists of 18 dedicated professionals serving diverse sectors – from recruitment agencies and plumbers to solicitors and digital marketing firms, catering to businesses of all sizes. While our journey over the past 13 years has been transformative, our core vision remains unchanged, as Lee elaborates below…
“When meeting potential clients, we focus on understanding their business needs and challenges. Whether it’s fostering collaboration, facilitating remote work, or addressing security concerns, our role is to introduce the right technology.
As conversations progress, we dive deeper into their future aspirations, curating a bespoke IT Roadmap. This process embodies our collaborative approach, optimising their operations, curtailing any additional unnecessary costs, and ensuring technology remains helpful, not a burden.
You’re probably highly reliant on your IT systems, you need them to be running smoothly in order to carry out the work you need to
Should you consider IT Support Outsourcing for your business? You may view IT as a necessary evil in your company, or you may view it
Fully Managed IT Support from Your IT Department is going to cost from £35 per user per month, starting at a minimum charge of £350 per
Businesses today need technology. In today’s digital age, it plays an essential role in any organisation, big or small. Technology is often one of the
As long as IT has been around, there has been the question of whether outsourced or in-house IT support is best. Effectively managing the cost
Managing an in-house IT support department can be an expensive and complicated affair. For this reason, many companies choose to outsource their IT support. But
We've done our best to try and answer some of the most frequently asked questions about IT support in Rotherham below:
We offer comprehensive IT support and services tailored to your needs. Acting as an extension of your business, we serve as a cost-efficient alternative to a traditional in-house department. Beyond managing and safeguarding your network, we also deliver expert IT consultancy. We also provide managed communications; VoIP, internet and mobile devices. We secure our partners business with cyber security and back up solutions, and advise on disaster recovery and business continuity. For those with existing IT personnel, we seamlessly integrate, offering support, holiday cover, and additional expertise as needed.
Rotherham businesses typically face four main IT challenges:
Lack of IT Support: Many tackle IT issues themselves, consuming valuable time and often overlooking a long-term solution and strategic IT planning.
Dissatisfaction with Current Provider: Some companies find their current IT provider unresponsive or lacking essential services, including cloud services and secure data backup.
Cybersecurity Concerns: Even with good IT support, businesses might feel exposed to evolving cyber threats. Effective disaster recovery plans are crucial for countering these threats.
Internal Team Support: As businesses grow, they may struggle with scaling their IT capabilities. Our expert services assist in bolstering internal teams, ensuring cloud services and disaster recovery measures are up to standards.
Our performance stands as a testament to our excellence. Boasting a 98% customer satisfaction rate, we ensure rapid remote support, prompt problem resolution, superior customer service, and support contracts. But satisfaction scores are just the beginning. Our high 90% customer retention rate and the loyalty of clients who’ve been with us for over a decade underline our commitment. We go beyond standard support, offering enriched packages, further advice and services tailored to each client’s needs.
Many IT companies offer a free assessment. These will differ in quality. We value ours based on the two days’ work it will take us to complete the assessment, however we provide it free of charge.
The assessment consists of:
The action plan is yours to keep and will alert you to any items of immediate concern such as unsupported or unpatched software and operating systems, old infrastructure, and any security risks.
Use the report to make improvements yourself, pass it to your existing provider or let us do everything for you.
If you’d like to speak to us about any of our other services, or you’re interested in IT support but would like a chat before you book an IT assessment, then please call us or hit the ‘Request a Call Back’ button below, pop in your details and we’ll call you right back.
