Welcome to Your IT Department
IT Support For Charities
Running a charity is about making a difference. But let’s face it, sometimes the tech side of things can get a bit overwhelming. Whether you’re encountering computer issues, seeking advice on how to use technology to improve your reach, or looking to strengthen your data security, our IT support for charities, including small charities, at Your IT Department has you covered.
"We’ve been a client of Your IT Department for just some time and have found them to be much more proactive than previous suppliers. We’ve really progressed with their guidance they offer much more than just fixing problems. However, when issues do occur, we’ve experienced prompt responses and generally rapid resolution. I’d have no hesitation in recommending Your IT to other businesses."
- John, Director, Eastlake & Beachell
For Rapid, Reliable IT Support
Our Comprehensive IT Services
Cyber Security
Safeguard your business from attack with your very own Cyber Team providing 24/7 Monitoring and Instant Response & Remediation. Upskill your staff with security awareness training and fully automated simulated phishing attacks.
IT Support
The support you need delivered faster with our unique IT Support Portal. Less calls to the service desk and a higher first-time fix rate. Backed up by a complete & fully managed IT support service that allows you to focus on what matters the most: growing your business.
IT Consultancy
Improve efficiency with expert help to get more from your existing technology and systems. We’ll build your technology roadmap and develop strategic recommendations to help you meet your business goals and develop a modern workplace.
Cloud Solutions
Bespoke Cloud solutions built for you that can easily scale up and down according to the needs of your business. Optimise performance, capacity and cost. We are Microsoft 365 experts.
Communications
Cloud based phone systems for the modern workplace. Call using Microsoft Teams to keep your communications in a single system.
Digital Transformation
Leverage the latest technology to modernise your workplace and outperform competitors. Grow your business without your technology holding you back.
IT SERVICES
IT Support for Non Profits
With Your IT Department, you’ll get a dedicated account manager who knows your charity inside out and makes sure that your IT solutions continue working for you long-term. We specialize in serving non profit organisations. So, what does that look like?
Cost-Effective IT Solutions
At Your IT Department, one hundred per cent of our focus is on what we can do for you. That means we don’t just put you on the plans that are right for you—we create bespoke, cost-effective plans alongside you. You’ll receive everything that you need, but costs will be kept to a minimum.
When you choose us as your support partner, you’re always getting what you’ve paid for and never half a service. Half a service, to us, is Wi-Fi that breaks down at the very worst of times, or remains slow even after hundreds of calls to the helpdesk.
Why is this exactly what you’re not getting with us? We use a cloud-based web portal to stay on top of your Wi-Fi’s health at all times and address issues before you’ve even picked up the phone.
That’s just one example of how we work. Find out how else we support you…
Book A FREE IT Assessment worth £1,520
Microsoft 365 License Free for Up to 300 Users
Non profit organisations get Microsoft 365 Business Basic free for up to 300 users, Microsoft 365 Business Premium for up to 10 users and discounts on Microsoft Business Standard* —but how can that help your charity with modern technology?
Microsoft Teams allows you to call with up to 300 people whilst PowerPoint gives you the opportunity to create professional presentations, great for charity events and meetings alike. Microsoft SharePoint, meanwhile, lets you create your very own team site for sharing resources internally and keeping everyone connected, wherever they’re working from.
As Microsoft partners, we can help you with every aspect of Microsoft 365, from set-up to ongoing support. And in the case that you’re a larger charity, you’ll also get discounts on Microsoft’s other cloud services that account for more users. Whatever it is that you need from Microsoft 365, we’ll make sure you’ve got it.
Cyber Security Services for Charities
How do you know if you need more than the standard support that Microsoft 365 provides with their free package? We’ll go through it with you and make sure you’re set up with a security first approach. Here are some of the ways that we can support you with cyber security services as your IT service provider:
Threat hunting
Our services for charities include ‘threat hunting,’ which involves our experts working with advanced technology to monitor your systems for threats 24/7. This means instead of waiting for threats to respond to, we look for them and catch them before they’ve had the chance to cause an issue.
We protect your email systems
With identity authentication and a top-of-the-range AI engine that learns your team’s communication patterns and quickly identifies when anything’s out of the ordinary. This ensures robust data security for your organization.
We protect your employees' devices
including when they use their own.
We train your staff in cyber security
With ongoing lessons complete with simulated cyber attacks, so you can be sure that their cyber security knowledge is always up-to-date. These lessons are bite-sized, so if you’re working on a time schedule, don’t worry—they’ll fit right in.
Our disaster recovery
Our disaster recovery services for charities works so you can rest assured that in the rare event that you did lose your data, you’ll have it back before you know it.
IT Support and Guidance for Not-for-Profit Organisations
We know that you’ve got people relying on you and so you need to be able to rely on your IT systems. We’ll give you the guidance you need to make sure your IT systems are set up for success, and we’ll take care of installing, updating, and managing absolutely everything—whether for small charities or a larger one.
With Your IT, you can confidently put your time back into your charity and let us take care of anything at all related to your technology, either working with your in-house IT team or independently. Not for profit organisations can expect a 50% reduction in calls to the service desk for critical issues, as instead of going back and forth, our dedicated team book in times that suit you to make fixes and keep everything running as it should be.
Our support team is available from 7am until 6:30pm and we welcome any and all questions. No problem is too small to ask about!
We’re also happy to book in regular meetings for you to speak to your account manager. Just let us know!
Our Guarantee
Use our service for 90-days. If you’re not completely satisfied we’ll refund ALL of your support costs
Testimonials
Case Study: CT4N Charitable Trust
CT4N Charitable Trust are an organisation that provide community transport to anyone who can’t use public or mainstream transport, reducing social isolation and bringing individuals back into their community.
As CT4N continued to grow, they needed IT support that could support their expansion and grow with them.
Another one of our clients recommended us to CT4N and since then, we’ve supported them with independent advice to plan ahead and accommodate their growth. We’ve also kept them protected with advanced cyber security measures after their email systems were hacked before they came to us.
‘Someone we have dealings with asked us about joining Your IT, and I said that without a shadow of a doubt, it was the best thing we did.’
Ian Combellack – CT4N
How We Help: Benefits of Our IT Support for Charities
Why should you choose Your IT Department as your charity IT support services provider?
Supporting Your Goals: 10% Discount
We believe in the work that charities do, and we want to support your mission in every way possible. That’s why we offer a 10% discount exclusively for charitable organisations. Save on IT costs with our cost savings support services and allocate more resources towards achieving your goals.
Making IT Simple
In our increasingly digitised world, IT can get far too complicated far too quickly! We prevent that by keeping everything straightforward and easy to understand and sourcing hardware/software for you, so that you don’t have to spend hours trying to read through paragraphs and paragraphs of jargon yourself.
We’ll look at what you need to support your service users, as well as what can help your team to do their best work day-to-day, whether that’s improved data analytics for making informed decisions or new, user-friendly systems for your donors. Our support services ensure that all your IT needs are met efficiently and effectively.
How we work
Our Process
There is a no obligation - use our FREE report to make improvements yourself, pass it to your existing provider or let us do everything for you!
Step 1
Call us on 0115 8220 200 Complete the contact form, or book a meeting in our calendar.
Step 2
We'll take some basic details, discuss your most pressing issues and organise an assessment.
Step 3
We'll carry out a full assessment of your business and technology.
Step 4
You'll be provided with a bespoke report showing where improvements could be made.
or call us on
Sectors we serve
Managed IT Support for a wide range of sectors
Our IT services
How we can help
| What you get | How it helps |
|---|---|
| Help desk and online support | Your IT issue solved by our team of experts. 95% of problems solved in under 1 hour. |
| Remote monitoring and maintenance | Problems fixed before they affect your business. |
| Managed patching & updates | The latest and most secure versions of all your software. Updates happen in the background with NO interruptions. |
| Supplier management | We deal with all your technology suppliers - phones, printers, broadband, software - even if we don’t provide them. |
| Technology buying service | No more searching around for the best price - we provide all your technology, configured and ready to use. |
| Account Management | A single point of contact for questions and queries about your technology. |
| Advanced security solutions | Basic security as part of your support package, and advanced solutions as easy to understand add ons. |
| Managed Communications | Phones, broadband, mobile and WiFi can all be managed under one roof. Just one support number to call. |
| One simple 'All in' cost | Simplify your IT budget and your administration and save time and money every month. |
Case Studies
Some of our client stories
Case Study – AM Norris Mobile Sims
About AM Norris Based in Leicestershire AM Norris are one of the Midlands leading plumbing and heating companies and pride themselves on high levels of service and
Case Study – Rowes Precision Products
About Rowes Rowes Precision Products (ROWES) are turned parts manufacturers based in Derbyshire in the East Midlands. They manufacture precision turned and machined components, offering
About Mellor Meller LTD design, project management, cost management and delivery of large commercial building projects. With clients including Heineken, Heinz, the NHS and North
FREQUENTLY ASKED QUESTIONS
We Have Answered Many Commonly Asked Questions Below
How Has Technology Helped Charities?
Technology has made charities more efficient, extended their reach, and boosted their impact. Here’s how:
Enhanced Communication: Digital tools and social media platforms enable charities to connect with supporters, donors, and volunteers more effectively, building stronger communities and spreading their message widely.
Streamlined Operations: IT solutions help manage resources and automate tasks, reducing administrative burdens and allowing staff to focus on their mission.
Improved Fundraising: Online fundraising platforms and digital donation tools make it easier to raise funds from a global audience.
Data-Driven Decisions: Data analytics and reporting tools help track impact, understand audiences, and make informed decisions.
Increased Accessibility: Technology allows charities to offer services to a wider audience, including remote or underserved areas, ensuring help reaches those in need.
Do charities need IT support?
Yes, charities need IT support and benefit from it long-term. With expert independent advice from IT support providers, charities can focus on their mission without worrying about technical issues, which can build up over time. A good IT support company also ensures that technology enhances data security and the charity’s work, from fundraising to communication, making a bigger impact on the communities they serve. Our support services help charities operate efficiently and securely.
Learn more here: Why IT Support Is Important
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