Your IT has announced the inaugural winner of its Hero of the Month award………………….. congratulations to Second Line Support Engineer Kieran Sheppard!
Kieran achieved a 100% customer satisfaction rating during April and our customers were clearly delighted with the support he provided:
“Prompt efficient service. Many Thanks” – David, Vehicle Quality Solutions
“Issue quickly resolved, thank you” Sandra, Ecuity Consulting
“Quickly and easily resolved my work request” James, PCDC
“Very fast and efficient service, thank you” Louise, Excel Colour Print
Managing Director Lee Hewson said “The Hero of the Month award is a simple way to acknowledge exemplary performance from a team member. Kieran’s performance this month has been outstanding and he richly deserves the award. The most important element of IT support is to resolve customers issues quickly and efficiently, causing them as little downtime as possible. It’s clear from our customers feedback that Kieran has excelled in this area.”
In addition to the prestigious Hero of the Month trophy Kieran also received some Love to Shop vouchers.