Your IT Department

Success tips from Small Business leaders

Share info on Facebook that’s good for your customers

โ€œHaving a Facebook presence as a real estate professional is vitally important. Buyers and sellers are there. Make sure you are sharing information that is great for the consumer, not just real estate people.โ€ Bill Harney, CEO, Keeping Current Matters

 

Twitter Provides Powerful Market Research

โ€œTwitter is the best thing that ever happened to small business owners. You can listen to your competitors or customers, and they donโ€™t even know youโ€™re listening.โ€ Melinda Emerson, Author of Succeed as Your Own Boss

 

In Social Media, Be Where Your Customers Are

โ€œKnow where your customers are hanging out online. You donโ€™t have to be everywhere. Be where your customers are โ€ฆ and communicate with them there.โ€ Laurie McCabe, Partner SMB Group, SMB-GR.com

 

Wearable Tech Keeps You Fit

โ€œThe โ€˜wearablesโ€™ tech trend is keeping people fit, keeping them active, and keeping them in toe with their fitness goals.โ€ Tishin Donkersley, Editor in Chief, AZTechBeat.com

 

Put Processes in Place in Your Business to Ask for Referrals

โ€œPut processes in place in your business that ask for referrals. And make sure the customer experience is above expectations.โ€ Jonathan Graves, President, Graves Organization, Inc.

 

Never Stop Networking. Donโ€™t Give Up

โ€œNever stop networking, never stop pushing. Itโ€™s easy to give up when everybody around you โ€ฆ is telling you โ€˜you canโ€™t do itโ€™. You have to be around positive people. Then push on.” Tom Force, Owner, ICE Keytags

 

To Get PR, Offer Yourself up as a Thought Leader

โ€œIf you are a local small business, look at local media for PR. Read those publications, forge relationships, find out what types of stories the journalists are covering, and offer yourself up as a thought leader on a topic.โ€ Laura Collins, PR at Infusionsoft

 

Itโ€™s all About Mindset and Positive Thinking

โ€œOur first three years were brutally toughโ€ฆ every day was about survival. Then I remembered a lesson from my father. Your mind is everything, yet itโ€™s not what you know, but rather how you deal with it. It is about your mindset and positive thinking.โ€ Clate Mask, Founder and CEO, Infusionsoft

 

Your Sales Pipeline Should Qualify Leads at Every Step

โ€œYou need to set up a process to convert the most leads possible. Put them in a sales pipeline โ€ฆ and add checkpoints to determine those who are qualified, versus those who arenโ€™t.โ€ Justin Roberts, Infusionsoft Expert, Infusionsoft

 

A Handwritten Thank You Note Will Wow Customers

โ€œOne simple way to โ€˜wowโ€™ customers is thank-you cards โ€” a handwritten note, a thank-you card saying โ€˜thank you for buying from meโ€™.โ€ Ramon Ray, Technology Evangelist, SmallBizTechnology.com

 

Entrepreneurship is Lonely. Reach out to Mentors and Peers

โ€œEntrepreneurship is one of the loneliest professions in the world. The entrepreneurs that are really successful reach out in networking groups and peer associations โ€” or just to one person. They need that thought partner.โ€ Jeff Mask, Vice President, Infusionsoft

 

 

(Thank you to SmallBizTrends for the quotes!)