Your IT Department

Taming Technical Debt: How to Keep Your IT Systems Running Smoothly

Has your companyโ€™s once-sleek software system turned into a maze of quick fixes and temporary solutions? Youโ€™re likely dealing with technical debtโ€”a silent disruptor that can hinder your efficiency and add unnecessary complexity to your operations.

What is Technical Debt?

Technical debt is like the interest on a loan you didnโ€™t plan to take out. It occurs when companies implement quick, temporary fixes instead of long-term, sustainable solutions. Initially, it might seem harmless, but over time, these shortcuts build up. This accumulation can slow progress, introduce errors, and lead to larger problems down the line. To keep your technology functioning optimally, itโ€™s crucial to recognise and manage this debt effectively.

Here are eight key strategies to tackle technical debt at your company:

1. Identify and Prioritise Technical Debt

The first step is to pinpoint where the debt exists in your systems. Address the most critical issues first, as these will have the most immediate impact on performance.

  • Conduct a Technical Debt Audit: Examine your network infrastructure and software to identify areas where shortcuts were taken.
  • Categorise and Rank: Not all technical debt requires immediate action. Sort issues by their impact on system performance, security, and maintainability, and focus on the highest priorities first.
  • Create a Debt Register: Keep a log of all identified debt. This will help you track whatโ€™s been resolved and what still needs attention.

2. Integrate Debt Management into Your Workflow

To keep technical debt under control, make it a part of your regular workflow. This ensures ongoing attention and prevents debt from piling up.

  • Include in Agile Practices: Integrate debt management into your agile methodology, reviewing and addressing it during each sprint retrospective.
  • Set Time for Repairs: Allocate dedicated time for addressing technical debt, ensuring it doesnโ€™t get overlooked amid other tasks.
  • Track Progress: Regularly measure your progress on debt reduction and monitor the improvements made.

3. Educate and Train Your Team

Your team plays a key role in managing and preventing technical debt. Educating them on the concept and its impact fosters a culture of quality and long-term thinking.

  • Promote Awareness: Ensure everyone understands what technical debt is and how it affects future IT projects.
  • Provide Training: Offer training on best practices for implementing new technology and avoiding the creation of more technical debt.
  • Encourage Knowledge Sharing: Regular discussions about technical debt can help prevent common mistakes and encourage collaborative solutions.

4. Improve Documentation

Clear documentation is essential for understanding and addressing technical debt. It provides a reference point for both current and future team members.

  • Document Existing Systems: Maintain comprehensive records of your systems, from hardware configurations to software setups.
  • Update Regularly: Keep documentation up to date as changes are made to ensure accuracy.
  • Use Standardised Templates: Consistent documentation formats make it easier for your team to maintain and reference key information.

5. Regularly Update Systems

Keeping your systems up to date is crucial for preventing technical debt from accumulating. Regular updates improve performance and prevent issues from piling up.

  • Plan Regular Updates: Schedule updates during off-peak times to enhance system functionality without disrupting your business operations.
  • Focus on High-Impact Areas: Prioritise updates in the areas most critical to your systemโ€™s overall performance and reliability.
  • Incremental Improvements: Make small, manageable changes rather than attempting large overhauls. This approach reduces risk and makes updates easier to implement.

6. Optimise Security Practices

Security issues can exacerbate technical debt if not addressed promptly. Adopting a proactive approach to security will help keep your system stable and reliable.

  • Install Comprehensive Security Measures: Deploy strong security protocols, including firewalls and encryption, and perform regular audits.
  • Adopt Proactive Security: Regularly update security measures to address potential vulnerabilities before they become major issues.
  • Automate Security Monitoring: Automating security tasks can increase efficiency and reduce the risk of human error.

7. Manage Dependencies

In software, dependencies refer to external libraries, frameworks, or tools that your system relies on to function properly. Keeping track of and regularly updating these dependencies is essential to maintaining security and compatibility.

For example – If your website relies on a specific version of a third-party plugin for functionality, that plugin is a dependency. Over time, the plugin may receive updates for security or performance improvements. Failing to update it could leave your system vulnerable or cause compatibility issues.

  • Track and Update Dependencies: Maintain a list of all dependencies in your systems and ensure they are updated to their latest versions to reduce security risks.
  • Use Dependency Management Tools: Tools like package managers help automate updates and ensure that all dependencies remain compatible with your core systems.
  • Isolate Critical Dependencies: Keep critical components separated and well-documented to minimise the impact of changes or updates.

8. Foster a Culture of Continuous Improvement

Encouraging a mindset of ongoing learning and improvement within your team is key to managing technical debt.

  • Encourage Learning: Offer opportunities for your team to grow their skills and stay updated on best practices.
  • Celebrate Successes: Recognising efforts to reduce technical debt and improve system quality will motivate your team and promote a culture of continuous improvement.

Work with an IT Provider That Thinks Long-Term

Addressing technical debt helps keep your systems scalable, secure, and maintainableโ€”key factors for long-term business success. At our company, we believe in taking a proactive approach, avoiding shortcuts, and focusing on sustainable IT solutions. We undertake an annual technical business review with each client and produce an IT roadmap and budget. From day 1 we work to identify and reduce technical debt, prioritising critical issues and planning ongoing updates.

Get in touch with us today to discuss how we can help you manage IT in your organisation.

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